$3,000 Sign On Bonus for External Candidates

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Under general supervision, performs expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Demonstrating a high level of competence and independence. Provides back-up coverage for support staff. Works to improve clinical efficiencies of the operation by overseeing efficient flow of patient care communication with the care team and generating clinical reports as appropriate. Provides direct clinical and clerical support to care team.

Primary Responsibilities:

• Ensures patients’ electronic medical record (EMR) is updated with medical information, including recent testing and consultations
• Keeps patients informed of clinic visit status, unforeseen delays, and other relevant information.
• Generates correspondence typically of a clinical nature such as outreach on lab work or patient education letters
• May produce clinical reports for operational or other use
• Manages patient flow, access and scheduling to optimize patient appointment availability where applicable
• Ensures calls are responded to properly and that the care team receives necessary information
• Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
• Identifies and assists in resolving patient concerns and operational difficulties
• Under supervisor direction, may adjust templates and coordinates rescheduling of patients
• Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
• Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
• Provides back-up coverage for other support staff as necessary
• May represent department on groups and teams related to upgrades of the electronic medical record
• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED equivalent
• 1+ years of hands-on clinical experience as Medical Assistant, Certified Nurse Assistant (CNA), or EMT
• EMR experience
• Experience with Microsoft Office Suite products (Outlook, Teams, Word, Excel, etc.)
• Reliable home internet and a dedicated home workspace

Preferred Qualifications:

• Completion of an accredited Medical Assistant program
• Certified or Registered Medical Assistant
• 3+ years of hands-on clinical experience as Medical Assistant, Certified Nurse Assistant (CNA), or EMT
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.