At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

How we are able serve and engage our members is governed largely by the role of public policy. By joining a team of policy experts as the Complex Care Policy Director, you have the opportunity to engage in a fast paced, evolving and engaging area of health care. Our team works closely with health plans, functional partners and our government affairs colleagues to inform the broader business of emerging policy trends, establish policy positioning, build influence through advocacy and thought leadership, and support sustainable growth.

As a Community and Social Health Policy Director, you would serve as a subject matter expert with health plans, functional teams, and external partners to provide needed policy expertise and consultation on issues pertaining to Medicaid, Medicare, integration of Medicaid and Medicare, managed care, long term supports and services. You would be accountable for developing and supporting the implementation of advocacy strategies, fostering partnerships, and helping to translate policy trends into sustainable business practices.

For this role, advocacy includes the creation of thought leadership content to support UnitedHealthcare’s role as a trust advisor. This will include policy recommendations, rule and legislative analysis, white papers, advocacy documents, presentations, and other ad hoc content on emerging trends and best practices to inform state and federal policies and support business growth and operations to bring systems together to meet the needs of Medicaid and Medicare-eligible consumers.

The person in this role must have a deep passion and affinity for Medicare and/or Medicare policy and be a solid, concise communicator. The person must also be a solid speaker who has experience meeting with Medicaid Directors, legislators, influential stakeholders and other government officials. The individual should also be acutely aware of the needs of diverse audiences internally and externally and adjust messaging accordingly. This individual must also be effective at synthesizing complex policies and concepts into meaningful messages and actions.

The Complex Care Policy Director must also be skilled at building relationships and coalitions both internal to the business and externally. This individual will be a critical member of a policy team team bringing policy expertise and insights to health plan and business operations, competitive and organic growth activities, influence campaigns.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Monitor external environment for policy progress and predictions in the areas of Medicare and Medicaid managed care, Medicare and Medicaid integration and long-term services and supports
  • Must offer insights to inform growth and sustainable business operations
• Create thought leadership content to support proactive role as trusted advisor, including:
  • Develop policy positioning to address DSNPs, integration of Medicare and Medicaid, managed long term services and support
  • Create content on emerging trends and their implications for UnitedHealthcare Medicaid and DSNP business
  • Establish and manage national partnerships to identify, develop, and disseminate innovations and best practices
  • Organize and participate in forums with government and regulatory officials to review business activities and potential policy changes that may impact the organization
  • Coordinate dissemination of the organization’s positioning and thought leadership through special events, public speaking, and influence campaigns
• Serve as SME for health plans and national teams as needed to provide policy expertise and be responsive to state and business needs, including:
  • Participate in internal efforts related to strategic planning, program and product development, business operations
  • Support RFI content to effectively shape program design
  • Produce ad hoc policy/position documents as needed
  • Represent the organization’s interests in coalitions, at meetings with policymakers, and in the development of procurements, regulations and program design

General Job Profile

• Company thought leader
• Functional SME
• Resource to senior leadership
• Develops pioneering approaches to emerging industry trends that advance integration of Medicaid and Medicare and ensure continued adoption of MLTSS

Job Scope and Guidelines

• Predicts emerging customer (state, health plan and functional partner) needs and develops innovative solutions to meet them
• Solves unique and complex problems with broad impact on the business
• Participates in the development of business strategy
• Develops and manages business plans to achieve objectives
• Leads large, complex projects related to policy, advocacy and influence to achieve key business objectives
• Translates highly complex concepts in ways that can be understood by a variety of audiences
• Influences senior leadership to adopt new ideas, products, and/or approaches
• May have segment-wide impact
• Directs cross-functional and/or cross-segment teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Experience shaping, creating, and/or analyzing public policy
• Experience advocating – either in legislative or other public environment
• Proven solid communications skills – written and spoken

Common Language of Leadership

• Being customer centric
• Decision making
• Critical thinking
• Collaborating
• Achievement drive
• Self-management
• Being accountable
• Building and applying functional and technical skills
• Communicating with others
• Solving problems

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.