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Behavioral Health Secretary - Worcester, MA - 2228686

Optum

Optum

Administration
Worcester, MA, USA
Posted on Sunday, June 9, 2024

Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization – Optum – behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model – integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.

This position coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Ensures the highest level of patient/customer satisfaction.

This position verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances. Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area.

Reliant Medical Group is seeking an enthusiastic, energetic, and reliable Behavioral Health Secretary to join their Behavioral Medicine team in Worcester.

Location: 5 Neponset St. Worcester, MA

Hours: Monday-Friday 8.30AM – 5PM (37.5 hours weekly), after training will be in office 2x weekly

Primary Responsibilities:

  • Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information
  • Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
  • Updates and maintains EPIC in-basket messaging in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
  • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
  • Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
  • Completes and maintains patient schedules. Communicates with patients regarding all information related to scheduled appointments. Ensures all authorizations are completed in full
  • Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
  • Maintains recall lists and communicates with patients as appropriate
  • May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
  • May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
  • Provides guidance to departmental personnel in medical office on administrative policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • Intermediate level of customer service experience including the ability to multi-task and resolve patient concerns in a timely manner
  • Intermediate proficiency with MS Office (Microsoft Word, Outlook, Excel, etc.)
  • Ability to work a hybrid schedule in office 2 times per week at 5 Neponset St. Worcester, MA after training
  • Ability to work Monday through Friday in office during training for first 6-8 weeks of employment

Preferred Qualifications:

  • Behavioral health experience
  • Previous Epic or EMR experience
  • Medical terminology experience
  • Previous call center experience
  • Additional specialized medical secretarial/medical office training
  • Ability to think critically and exercise sound judgement
  • Excellent communication, interpersonal and organizational skills

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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