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Associate Service Contracts Administrator

ZOLL Medical Corporation

ZOLL Medical Corporation

Chelmsford, MA, USA
Posted on Thursday, June 20, 2024
Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for entering service contracts and software solution subscriptions. Provide administrative support to the Preventive Maintenance team.

Essential Functions

  • Enter service contracts and software subscription into ERP system
  • Track and process to completion cases for “Closed Won” Opportunities within CRM
  • Review service contracts and software solutions order packet for accuracy and completion
  • Enter, update and close preventive maintenance service requests
  • Update tracking information in Sales Force for preventive maintenance kit shipments
  • Enter preventive maintenance schedule dates into service contracts as needed
  • Close preventive maintenance service requests to recognize revenue on a monthly basis
  • Submit device transfer requests to change ownership
  • Run serial inventory report for customers
  • Assist manager with any special projects as assigned


Required/Preferred Education and Experience

  • 1-3 years of equivalent experience required


Knowledge, Skills and Abilities

  • Motivated self-starter with the ability to exercise own judgment
  • Ability to work independently, with little supervision
  • Capable of prioritizing activities and performing multiple tasks
  • Energetic, creative, goal-oriented team player
  • Heightened sense of personal responsibility including punctuality, attendance and commitment
  • Excellent communication skills, both oral and written
  • Organizational and internal customer interface skills
  • ERP systems experience, preferably Oracle
  • CRM experience, preferably Salesforce


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.