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Service Contracts Administrator

ZOLL Medical Corporation

ZOLL Medical Corporation

Administration
Chelmsford, MA, USA
Posted on Friday, June 7, 2024
Resuscitation, ZOLLMED.comAt ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for processing service contracts and software solution subscriptions and credits. Responsible for accurately processing invoices for deferred revenue recognition.

Essential Functions
  • Enter service contracts and software subscription into ERP system
  • Review contracts and subscriptions to assure that revenue recognition is accurate
  • Approve and process service contracts and software solution subscriptions through to invoicing
  • Review service contracts and software solutions order packet for accuracy and completion
  • Manage orders and software solutions cases within the CRM system
  • Once deployment is complete, update the subscription with new dates, invoice subscription, and close the case in CRM system
  • Work with sales to ensure documentation is complete prior to invoicing software solution subscriptions
  • Load preventive maintenance schedule dates into service contracts as needed
  • Assist with the closure of preventive maintenance service requests to recognize revenue on a monthly basis
  • Track customers and assist training department with coordination of technical training classes
  • Assure customer training agreements are signed prior to training
  • Invoice training when complete
  • Provide management with monthly activity and revenue reports for Service Contracts, Software Solutions and Training

Required/Preferred Education and Experience
  • Associate's Degree or equivalent experience required

Knowledge, Skills and Abilities
  • Motivated self-starter with the ability to exercise own judgment
  • Ability to work independently, with little supervision
  • Capable of prioritizing activities and performing multiple tasks
  • Energetic, creative, goal-oriented team player
  • Heightened sense of personal responsibility including punctuality, attendance and commitment
  • Excellent communication skills, both oral and written
  • Organizational and internal customer interface skills
  • ERP systems experience, preferably Oracle
  • CRM experience, preferably Salesforce

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.