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Senior Endpoint Engineer

ZOLL Medical Corporation

ZOLL Medical Corporation

Chelmsford, MA, USA
Posted on Thursday, November 23, 2023
Corporate, ZOLLMED.comAt ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Job Summary

The Senior Endpoint Engineer will be responsible for designing, implementing, and maintaining our global, enterprise endpoint solutions, ensuring optimal performance, security, and scalability. Working closely with our End User Services organization, our end users, and other team members in a collaborative, user centric, transparent, innovative, and supportive way, this person will enable our business by ensuring that all endpoint devices, including workstations, laptops, mobile devices, virtual, and other endpoints, are secure, compliant, and operate efficiently within our organization.

Essential Functions
  • Design, test, validate and implement large scale, enterprise endpoint solutions, including device configurations, operating system deployments, and software distribution.
  • Document environments, configurations, deployments, and changes within the environment.
  • Develop and maintain endpoint security standards in line with the company's security policies and best practices.
  • Create standardized desktop and laptop configurations, including operating systems and software, and ensure the deployment feasibility of these configurations to new or existing hardware. Ensure that the imaging infrastructure is being utilized successfully across the estate through regular monitoring and regular touchpoints with End User Services. Respond to, investigate, and resolve issues with the imaging infrastructure in a timely manner.
  • Develop standards and guidelines for the adoption of new technologies, ensuring consistency, compatibility, and security within the organization’s endpoint computing environment. Establish schedules for regular technology reviews.
  • Define and enforce group policies to control and configure endpoint settings, permissions, and access controls.
  • Manage virtualized endpoints for efficient endpoint delivery and management, working with End User Services to ensure that all services meet end user needs on a regular basis.
  • Oversee the deployment, management, and administration of endpoint management platforms such as Intune, SCCM, and JAMF for endpoints using Windows, MacOS, iOS, and Android.
  • Analyze, report, and act upon endpoint performance metrics and security alerts.
  • Monitor endpoint performance, identify bottlenecks, and optimize configurations for better user experience. Work closely with End User Services to ensure user experience is being measured on a consistent basis through ticketing trends, proactive working groups with stakeholders across the company, and other feedback such as surveys and metrics.
  • Ensure that all endpoints are compliant with licensing, security patches, and company policies.
  • Research and evaluate new endpoint technologies, tools, and solutions to improve efficiency and security. In close collaboration with End User Services and other IT leadership, develop standards and guidelines for the adoption of new technologies.
  • Actively participate in conferences, workshops, and training to ensure our practices are in line with industry advancements.
  • Host regular sessions with internal teams to disseminate knowledge of technologies and best practices.
  • Ensure pilot program success to test the feasibility and compatibility of new technologies with the organization’s existing infrastructure.
  • Lead endpoint-related projects, ensuring timely delivery and alignment with business objectives.
  • Function as a subject matter expert for endpoint management, providing escalated support and troubleshooting for complex endpoint issues.

Required/Preferred Education and Experience
  • Bachelor's Degree Information Technology, Computer Science preferred
  • 5+ years of experience in endpoint engineering or management in a global, large scale enterprise environment. required

Knowledge, Skills and Abilities
  • Expertise in endpoint management tools and technologies required (SCCM, Intune, JAMF) using MAM/MDM administration.
  • Expertise in operating systems such as Windows 10/11, MacOS, Linux
  • Proficiency in a scripting language such as PowerShell as well as Group Policy management
  • Knowledge of networking protocols
  • Strong understanding of endpoint security best practices and threat landscape.
  • Exceptional problem solving and decision making abilities.
  • Strong interpersonal and communication skills, both written and verbal.
  • Experience mentoring technical colleagues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.