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Quality Assurance Technician (Post Monitoring & Evaluation)

ZOLL Medical Corporation

ZOLL Medical Corporation

Quality Assurance
Chelmsford, MA, USA
Posted on Wednesday, October 25, 2023
ResuscitationAt ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

This individual will support procedural requirements of ZOLL's complaint handling and event reporting systems. Work in conjunction with the engineering team to maintain quality standards across products and platforms. Provide support to investigations that lead to quality improvements. Works with latitude and independence. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions
  • Supports Quality Engineers, prepares quality documentation and reports by collecting, analyzing and summarizing information and trends
  • Share time providing support between Manufacturing and Post Market.
  • Well versed in developing metrics with initiative towards meeting corporate and department goals
  • Focuses on data
  • Initiates data collection
  • Coordinates data collection
  • Creates reports
  • Use statistical methods
  • Coordinate QA meetings, meeting minutes, and agendas
  • Communicate with customers and suppliers.
  • Perform root cause analysis of product. Including:
  • Leading investigation to establish root cause
  • Coordinating failure analysis of non-conforming/defective material with vendors and outside laboratories
  • Propose recommendations for further investigation or improvement driven by data, risk management and root cause analysis
  • Proactively close product complaints and/or document investigation results.

Required/Preferred Education and Experience
  • Requires 2-year degree or equivalent work experience and 6+ years related experience required

Knowledge, Skills and Abilities
  • Knowledge of commonly used concepts, practices and procedures related to electronics technology
  • Basic computer skills in a MS Windows environment. Competent with MS Office, including Excel, Access and Word
  • Knowledge of FDA QSR requirements. Knowledge of Medical Device Reporting including international regulations preferred
  • Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.