Senior Manager, Global Service Programs
ZOLL Medical Corporation
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
The Senior Manager will lead the service commercial teams including service program, contracts, pricing, administration, and inside sales team. This role is responsible for developing revenue opportunities for Service.
Manage the Inside Sales Representatives to increase service revenue through service contracts
Work with service marketing and team to create new opportunities for revenue growth
Develop and implement commercial strategies according to Service department goals and objectives to accelerate Service revenue growth
Prospect for new service contract revenue by understanding customers’ needs for new service programs and building relationships
Collaborate with Service marketing, sales, customer service etc. to develops new and innovative programs to increase revenue and profitability for existing and new markets for Service
Monitor performance of Service revenue activities using key metrics for forecasting revenue, budget/expenditure planning and margin analysis
Work with Inside Sales Supervisor and Inside Sales team to execute Service programs and grow revenue
Provide mentoring, assist in career development, coordinate training, and create and deliver performance reviews
Monitor team and employee productivity and provide direction, coaching and constructive feedback
Assumes additional responsibilities as necessary
Required/Preferred Education and Experience
Bachelor's Degree preferred
5 to 7 Years Commercial Business Development and Inside Sales and Marketing required
Inside Sales and Marketing experience required
Insurance business development background preferred
Knowledge, Skills and Abilities
Proven track record in creating revenue through new market growth; developing effective client relationships; and providing pursuit leadership
Strong understanding of service warranty and/or insurance contracts
In-depth knowledge of market research methods and analysis
Solid knowledge of performance reporting and financial/budgeting processes
Strong interpersonal and relationship-building capabilities, coupled with strong commitment to providing outstanding customer service and cultivating long-term relationships.
Demonstrated ability to manage individuals, develop strong teams and support new ideas
Proven ability to motivate team, achieve goals, and increase revenue
Proven ability to develop and maintain metrics
Excellent written and communication skills and the ability to independently manage multiple priorities and meet deadlines
Proficiency with computer software applications; Oracle Service, SalesForce.com, Excel and Access
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Occasionally
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.