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Senior Manager, Global Service Programs

ZOLL Medical Corporation

ZOLL Medical Corporation

Chelmsford, MA, USA
Posted on Friday, October 6, 2023
Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.


Join our team. It’s a great time to be a part of ZOLL!

Job Summary
The Senior Manager will lead the service commercial teams including service program, contracts, pricing, administration, and inside sales team. This role is responsible for developing revenue opportunities for Service.

Essential Functions

  • Manage the Inside Sales Representatives to increase service revenue through service contracts

  • Work with service marketing and team to create new opportunities for revenue growth

  • Develop and implement commercial strategies according to Service department goals and objectives to accelerate Service revenue growth

  • Prospect for new service contract revenue by understanding customers’ needs for new service programs and building relationships

  • Collaborate with Service marketing, sales, customer service etc. to develops new and innovative programs to increase revenue and profitability for existing and new markets for Service

  • Monitor performance of Service revenue activities using key metrics for forecasting revenue, budget/expenditure planning and margin analysis

  • Work with Inside Sales Supervisor and Inside Sales team to execute Service programs and grow revenue

  • Provide mentoring, assist in career development, coordinate training, and create and deliver performance reviews

  • Monitor team and employee productivity and provide direction, coaching and constructive feedback

  • Assumes additional responsibilities as necessary


Required/Preferred Education and Experience

  • Bachelor's Degree preferred

  • 5 to 7 Years Commercial Business Development and Inside Sales and Marketing required

  • Inside Sales and Marketing experience required

  • Insurance business development background preferred


Knowledge, Skills and Abilities

  • Proven track record in creating revenue through new market growth; developing effective client relationships; and providing pursuit leadership

  • Strong understanding of service warranty and/or insurance contracts

  • In-depth knowledge of market research methods and analysis

  • Solid knowledge of performance reporting and financial/budgeting processes

  • Strong interpersonal and relationship-building capabilities, coupled with strong commitment to providing outstanding customer service and cultivating long-term relationships.

  • Demonstrated ability to manage individuals, develop strong teams and support new ideas

  • Proven ability to motivate team, achieve goals, and increase revenue

  • Proven ability to develop and maintain metrics

  • Excellent written and communication skills and the ability to independently manage multiple priorities and meet deadlines

  • Proficiency with computer software applications; Oracle Service, SalesForce.com, Excel and Access


Travel Requirements

  • 10%


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally

  • Walking - Occasionally

  • Sitting - Occasionally


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.