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Service Device Release Coordinator

ZOLL Medical Corporation

ZOLL Medical Corporation

Chelmsford, MA, USA
Posted on Friday, October 6, 2023
Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary
Under limited supervision, process customer serviced product, complete customer correspondence and move device accordingly.

Essential Functions:

  • Pick up completed devices from Depot pick up locations.

  • Complete Oracle WIP Job when applicable.

  • Create Oracle Team Tasks when applicable.

  • Store device and maintain database of device location of Device Release Shelf.

  • Input information in Oracle for the Customer Correspondence.

  • Print device test sheet when applicable.

  • Release Oracle pick slip or Ship Form.

  • Print customer correspondence from Oracle.

  • Complete material transactions (Oracle and/or MES) and move customer repaired product to

  • Shipping.

  • Inform Sales Demo Coordinator that demo repair is complete.

  • Perform periodic audit of Device Release Shelf for storage accuracy.

  • Assist in the processing of OBF Devices back to Manufacturing per procedure.

  • Assist in maintaining the scrapped devices that have been identified and process accordingly per procedure.

  • Perform Special Projects as assigned.

  • Other duties as assigned.

Skill Requirements:

  • Data entry skills; Oracle Database experience preferred.

  • Detail and organization skills.

  • Oral and Written communication skills.

  • Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite.

  • Ability to lift up to 50 lb.

Required/ Preferred Education and Experience:

  • High School graduate or equivalent.


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.