Customer Support Representative
ZOLL Medical Corporation
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Essential Job Functions:
Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits.
Process a high volume of accessory orders via phone, fax, mail, and e-mail.
Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels.
Qualify and execute credit, invoice-only and return authorization requests.
Provide verbal, faxed and email order confirmations upon request by the customer.
Educate and assist Customers in the navigation process of ZOLL's web store
Actively participate in TEAM meetings.
Perform other tasks as needed
Work extended hours as needed during fiscal month and quarter end as defined by management.
Required/ Preferred Education and Experience:
High School Diploma or equivalent.
1-2+ years solid customer service background, preferably in a Call Center environment.
Knowledge, Skills, and Abilities:
Computer database knowledge
Professional telephone manner and customer focus.
Attention to detail, minimizing customer impacted errors.
Ability to comprehend complex product configurations, handle multifunction tasks and proven follow-up skills.
Ability to effectively communicate (oral and written).
This position requires the ability to learn, retain, and apply complete knowledge of ZOLL Corporate Policies and Procedures and company-wide operation procedures (i.e., Sales Order Flow Procedures, Shipping Procedures, warranty procedures).
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.