At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

With customers in more than 140 countries, we are constantly expanding our reach as well as our product offerings. Physicians, nurses, emergency responders, public safety officers, and many others trust us to provide top-quality, lifesaving products and exceptional customer service. And because we know that ZOLL employees deliver, we are proud to invest in their success. We offer competitive compensation aligned with the industry and a comprehensive benefits package.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

This individual will support procedural requirements of ZOLL's complaint handling, customer turn­ around and event reporting systems. Supports quality improvement, corrective and prevention action program. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions

• Review complaint investigations for completeness and establish root cause to system and/or component level

• Communicate with customers and suppliers

• Document investigations as appropriate

• Propose corrective action on an as needed basis

Required/Preferred Education and Experience

• Requires 2-year degree or equivalent work experience and 2+ years related experience Required

• Experience with soldering, ESD handling and electro-mechanical assembly methods Required and

• Experience using mechanical and electronic test equipment Required

Knowledge, Skills and Abilities

• Knowledge of commonly used concepts, practices and procedures related to electronic technology

• Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word.

• Knowledge of FDA QSR required

• Knowledge of USA and international regulatory Medical Device Reporting preferred.

• Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.