hero

Opportunity is here

companies
Jobs

Health Coach

XRHealth

XRHealth

Needham, MA, USA
Posted on Jun 5, 2025

About XRHealth

XRHealth is transforming healthcare through Virtual Reality (VR), offering FDA-registered therapeutic solutions for pain management, cognitive and neurological conditions, and mental wellness. We provide care across home and hybrid models, now with a growing focus on our VR as a Durable Medical Equipment (DME) service - prescribed by clinicians and reimbursed by insurance.

About the Role

We’re seeking a Health Coach to join our team and play a key role in supporting patients who are using XRHealth’s VR therapy platform. This is not a clinical role. As a Health Coach, you will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner, helping patients build healthy habits, stay engaged in their prescribed VR program, and navigate their care journey with encouragement and accountability.

This is a hybrid position based in Needham, MA, requiring in-office presence 3 days a week for team collaboration and onboarding initiatives.

What You’ll Do

  • Patient Engagement & Retention
    • Serve as the patient’s point of contact for non-clinical support during their therapy program.
    • Keep patients motivated to continue their DME-prescribed VR sessions through consistent outreach and positive encouragement.
  • Behavior Change Support
    • ​​​​​​​Use coaching techniques like motivational interviewing and goal-setting to empower behavior change.
    • Help patients translate their clinician’s guidance into day-to-day actions, routines, and habits.
  • Education & Navigation
    • Help patients understand how to use XRHealth’s VR platform and navigate key aspects of their DME experience.
    • Share relevant health and wellness tips (within scope) to support overall engagement.
  • Progress Monitoring (Non-Clinical)
    • Track patient adherence and utilization data within the platform.
    • Escalate any clinical concerns or signs of risk to licensed clinicians following established protocols.
  • Collaborative Support
    • Coordinate with customer support, technical onboarding, and clinical operations (without clinical decision-making) to ensure smooth patient experiences.
  • Flexible Support Hours
    • Evening and/or weekend availability is occasionally required to meet the scheduling needs of patients.

Who You Are

  • Passionate about patient-centered care and behavior change.
  • ​​​​​​​Skilled in communication and coaching, with a naturally empathetic and motivating style.
  • Excited by technology and eager to work with immersive tools like VR in a care setting.
  • Clear on professional boundaries between coaching and clinical care—and committed to staying within your lane while working closely with clinical teammates.

Qualifications

Required:

  • Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field.
  • ​​​​​​​At least 2 years of experience in health coaching, patient engagement, care navigation, or wellness roles.
  • Experience using behavior change models (e.g., stages of change, motivational interviewing).
  • Strong communication and organizational skills.
  • Comfortable using digital platforms and tracking tools.

Preferred:

  • Current students or recent graduates of psychology or social work programs are encouraged to apply and will be considered a plus.
  • National Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches).
  • Experience supporting DME programs, telehealth patients, or remote care populations.
  • Familiarity with HIPAA-compliant documentation.
  • Background in digital health, digital therapeutics, or tech-forward wellness programs.

Why Join XRHealth

  • Innovative Mission: Help shape the future of healthcare using VR.
  • ​​​​​​​Team Culture: Join a team that values clarity between roles and works collaboratively across care functions.
  • Flexibility: Hybrid schedule with meaningful in-office engagement.
  • Growth: Be part of a scaling startup with opportunities for professional development.
  • Benefits: PTO, health insurance, 401k, and more.

At XRHealth, we are redefining how care is delivered—making it more accessible, engaging, and effective. As a Health Coach, you’ll be the voice that patients count on to stay consistent and confident in their journey.