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Fulfillment Associate, Document Management

UpToDate

UpToDate

Boston, MA, USA
Posted on Wednesday, June 26, 2024

Wolters Kluwer’s CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We work hard to maintain a company culture that attracts, develops, and retains high-performing, diverse talent. An important part of our culture involves developing and promoting people from within.

As a Fulfillment Associate, Document Management, you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development.

In this position, you will report to the Manager, Fulfillment and work from the local office in Boston, MA.

Responsibilities:

  • Fulfilling orders for internal and external customers. Researching and analyzing legal documents. Submitting legal documents to the Secretary of State, Division of Corporations.

  • Retrieving legal documents from the Secretary of State, Division of corporations.

  • Researching entity status.

  • Resolving or escalating issues.

  • Following requests through to completion.

  • Communicating progress to customers and internal teams.

  • Navigating quickly between multiple processing systems and databases quickly and accurately.

  • Able to work in a fast-paced, high-energy environment.

  • Overtime and minimal (5%) travel may be required.

  • Contributes to customer satisfaction and organizational success.

  • Participates in process improvement programs, best practices, and occasional special projects.

Qualifications:

Education:

  • High School Diploma or equivalent.

  • Bachelor's degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline) preferred.

Experience:

  • 2 years customer service experience, including:

  • Integrating information from multiple sources quickly and accurately. Utilizing keen attention to detail skill accurately.

  • Utilizing communication skills, including both excellent verbal skills and written communication.

  • Working independently while still being an integral part of a team.

  • Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively.

  • Excellent analytical, organizational, time management and problem-solving skills.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.