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Advanced Inside Sales Representative

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UpToDate

Sales & Business Development
London, UK · Oklahoma, USA · Ohio, USA · North Dakota, USA · North Carolina, USA · New York, USA · New Mexico, USA · New Jersey, USA · New Hampshire, USA · Nevada, USA · Nebraska, USA · Montana, USA · Missouri, USA · Mississippi, USA · Minnesota, USA · Michigan, USA · Massachusetts, USA · Maryland, USA · Maine, USA · Louisiana, USA · Kentucky, USA · Kansas, USA · Iowa, USA · Indiana, USA · Illinois, USA · Idaho, USA · Hawaii, USA · Georgia, USA · Florida, USA · Washington, DC, USA · Delaware, USA · Connecticut, USA · Colorado, USA · California, USA · Arkansas, USA · Arizona, USA · Alaska, USA · Alabama, USA · Wyoming, USA · Wisconsin, USA · West Virginia, USA · Washington, USA · Vermont, USA · Utah, USA · Texas, USA · Tennessee, USA · South Dakota, USA · South Carolina, USA · Rhode Island, USA · Puerto Rico · Pennsylvania, USA · Oregon, USA · Remote
Posted on Thursday, May 23, 2024

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Advanced Inside Sales Representative role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a remote schedule, and amazing benefits.

What You'll be Doing:

As an Advanced Inside Sales Representative, you will be managing the prospecting function for Wolters Kluwer CT Corporation, w/ a primary responsibility for assisting sales personnel in meeting or exceeding their sales goals. You will be a key part of generating revenue through telephone and e-mail contact, in groups of small to large accounts. You will be establishing relationships and favorable contacts with current and potential accounts within multiple territories, working closely w/ the Sales Rep. assigned to that territory. You will be assessing our customer's needs and providing solutions that incorporate a variety of our products.

Key Tasks:

  • Provide customer sales qualification by fielding inbound telephone, web and email activity coming from the CT websites and route the requests to the appropriate internal teams
  • Outreach and campaign follow-up to new customers (“prospects”) and existing customers
  • Cross-sell/upsell of new solutions to existing CT subscription customers as directed
  • Supporting and assisting with CT subscription renewal motion
  • Vetting, qualifying and prospecting new customers for sales.
  • Learning and staying informed on the complex and comprehensive CT suite product line
  • Updating the sales CRM database (salesforce.com)
  • Managing time and resources effectively
  • Representing Wolters Kluwer within the industry and territory
  • Contributing to sales marketing campaign planning and lead generation activities
  • Manage and maintain the prospector inbound web form queue in Saleforce.com
  • Comply with all lead-management-related service-level agreements
  • Conduct customer/prospect account research (web, D&B, Top LF, Global top 2000) to identify and warm up new opportunities for the sales team
  • Generate marketing qualified sales leads via outbound call and/or email initiatives. Outbound lists include, but are not limited to marketing campaign follow-up, event registration, etc.
  • Regularly check-in with sales managers to gather feedback, help create reports and improve the prospecting workflows
  • List compiling, clean-up and preparation for prospecting team activities
  • Scheduling customer meetings for sales
  • Manage incoming communications to the prospector mailbox.

You're a Great Fit if You Have/Can:

  • Associate degree or equivalent experience
  • 1-5 years telemarketing and/or inside sales experience
  • A proven track record of strong client relationships.
  • Excellent client service skills.
  • Excellent written and verbal communication skills
  • Experience in the legal services industry
  • Demonstrated ability to meet and/or exceed determined activity quotas.
  • Experienced CRM User (salesforce.com preferred)
  • Strong Excel skills
  • A proven track record of strong client relationships

Also Helpful if you have/know:

  • Salesforce.com
  • Dunn & Bradstreet
  • Hoovers
  • Microsoft Teams
  • Other Knowledge, Skills, Abilities or Certifications:
  • Tele-sales solutions selling techniques
  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
  • Experience with Salesforce.com,
  • Experience with IVR/VOIP phone system preferred

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $61,650-$85,200


This role is eligible for Commission.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.