Account Manager
Segterra, Inc.
Sales & Business Development
Cambridge, MA, USA
Posted on Jul 2, 2025
InsideTracker is looking for an experienced Account Manager who is ready to join our fast-paced team and drive customer satisfaction, retention, and growth with our B2B/Enterprise partners. This role requires a strategic thinker with customer-facing experience who can build lasting relationships with a diverse group of partner companies, while ensuring all maximize value from our solutions. This role will work closely with the leadership team, reporting directly to the CCO.
Responsibilities:
- Serve as the primary point of contact for a portfolio of enterprise and mid-market accounts
- Build strong relationships with key internal and external stakeholders
- Conduct regular business reviews and planning sessions with customers
- Use data analysis and customer feedback to proactively identify and address potential churn risks
- Help to deliver comprehensive onboarding processes for new customers, ensuring smooth implementation and adoption
- Develop and execute success plans tailored to each customer's unique objectives and compliance needs
- Monitor and report on key adoption metrics and milestone achievements
- Identify upselling and cross-selling opportunities within existing accounts
- Present ROI analysis and business cases to justify continued investment in our platform
- Facilitate customer reference opportunities and case study development
- Gather and synthesize customer feedback to inform product roadmap decisions
- Collaborate with product management and engineering teams to prioritize feature requests and coordinate cross-functional initiatives
- Work closely with customer success organization to define best practices, and develop customer success processes, playbooks, and resources
Qualifications:
- Bachelor's Degree with a minimum of 5 years of customer-facing experience in SaaS, Life Sciences, or Health technology industries
- Proven track record of managing enterprise customer relationships and driving retention rates above 95%
- Demonstrated success in identifying and executing expansion opportunities within existing accounts
- Excellent presentation and communication skills, comfortable presenting to senior executives and decision makers
- Previous experience in health, wellness, or life sciences
- Experience using CRMs
- Experience with data analytics and business intelligence tools
The Details:
- Reports to: Chief Commercial Office
- Location: Cambridge, MA – hybrid (candidate must be in the Boston area)
- Hours: Full time, exempt (Salaried)
- Compensation: Base salary plus performance-based bonuses
- Candidates must be authorized to work in the US without sponsorship