Account Manager
Segterra, Inc.
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Cambridge, MA, USA
Posted on Jul 2, 2025
InsideTracker is looking for an experienced Account Manager who is ready to join our fast-paced team and drive customer satisfaction, retention, and growth with our B2B/Enterprise partners. This role requires a strategic thinker with customer-facing experience who can build lasting relationships with a diverse group of partner companies, while ensuring all maximize value from our solutions. This role will work closely with the leadership team, reporting directly to the CCO.
Responsibilities:
- Serve as the primary point of contact for a portfolio of enterprise and mid-market accounts
- Build strong relationships with key internal and external stakeholders
- Conduct regular business reviews and planning sessions with customers
- Use data analysis and customer feedback to proactively identify and address potential churn risks
- Help to deliver comprehensive onboarding processes for new customers, ensuring smooth implementation and adoption
- Develop and execute success plans tailored to each customer's unique objectives and compliance needs
- Monitor and report on key adoption metrics and milestone achievements
- Identify upselling and cross-selling opportunities within existing accounts
- Present ROI analysis and business cases to justify continued investment in our platform
- Facilitate customer reference opportunities and case study development
- Gather and synthesize customer feedback to inform product roadmap decisions
- Collaborate with product management and engineering teams to prioritize feature requests and coordinate cross-functional initiatives
- Work closely with customer success organization to define best practices, and develop customer success processes, playbooks, and resources
Qualifications:
- Bachelor's Degree with a minimum of 5 years of customer-facing experience in SaaS, Life Sciences, or Health technology industries
- Proven track record of managing enterprise customer relationships and driving retention rates above 95%
- Demonstrated success in identifying and executing expansion opportunities within existing accounts
- Excellent presentation and communication skills, comfortable presenting to senior executives and decision makers
- Previous experience in health, wellness, or life sciences
- Experience using CRMs
- Experience with data analytics and business intelligence tools
The Details:
- Reports to: Chief Commercial Office
- Location: Cambridge, MA – hybrid (candidate must be in the Boston area)
- Hours: Full time, exempt (Salaried)
- Compensation: Base salary plus performance-based bonuses
- Candidates must be authorized to work in the US without sponsorship
This job is no longer accepting applications
See open jobs at Segterra, Inc..See open jobs similar to "Account Manager" Mass Digital Health.