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Account Manager

Segterra, Inc.

Segterra, Inc.

Sales & Business Development
Cambridge, MA, USA
Posted on Jul 2, 2025

InsideTracker is looking for an experienced Account Manager who is ready to join our fast-paced team and drive customer satisfaction, retention, and growth with our B2B/Enterprise partners. This role requires a strategic thinker with customer-facing experience who can build lasting relationships with a diverse group of partner companies, while ensuring all maximize value from our solutions. This role will work closely with the leadership team, reporting directly to the CCO.

Responsibilities:

  • Serve as the primary point of contact for a portfolio of enterprise and mid-market accounts
  • Build strong relationships with key internal and external stakeholders
  • Conduct regular business reviews and planning sessions with customers
  • Use data analysis and customer feedback to proactively identify and address potential churn risks
  • Help to deliver comprehensive onboarding processes for new customers, ensuring smooth implementation and adoption
  • Develop and execute success plans tailored to each customer's unique objectives and compliance needs
  • Monitor and report on key adoption metrics and milestone achievements
  • Identify upselling and cross-selling opportunities within existing accounts
  • Present ROI analysis and business cases to justify continued investment in our platform
  • Facilitate customer reference opportunities and case study development
  • Gather and synthesize customer feedback to inform product roadmap decisions
  • Collaborate with product management and engineering teams to prioritize feature requests and coordinate cross-functional initiatives
  • Work closely with customer success organization to define best practices, and develop customer success processes, playbooks, and resources

Qualifications:

  • Bachelor's Degree with a minimum of 5 years of customer-facing experience in SaaS, Life Sciences, or Health technology industries
  • Proven track record of managing enterprise customer relationships and driving retention rates above 95%
  • Demonstrated success in identifying and executing expansion opportunities within existing accounts
  • Excellent presentation and communication skills, comfortable presenting to senior executives and decision makers
  • Previous experience in health, wellness, or life sciences
  • Experience using CRMs
  • Experience with data analytics and business intelligence tools

The Details:

  • Reports to: Chief Commercial Office
  • Location: Cambridge, MA – hybrid (candidate must be in the Boston area)
  • Hours: Full time, exempt (Salaried)
  • Compensation: Base salary plus performance-based bonuses
  • Candidates must be authorized to work in the US without sponsorship