Opportunity is here


Salesforce Health Cloud Expert - Digital Patient Services 



Customer Service, Sales & Business Development
Cambridge, MA, USA · Multiple locations
Posted on Wednesday, December 13, 2023

Salesforce Health Cloud Expert - Digital Patient Services

Cambridge, Massachusetts, Bridgewater, New Jersey


From Research and Development to Sales and Marketing, Sanofi offers a wide range of possibilities. Discover our open positions and become a health journey partner.

Success Profile

Do you have what it takes for a successful career with Sanofi?

  • Courageous
  • Results-driven
  • Proactive
  • Problem-Solver
  • Leadership
  • Team player

Culture: Play to Win

  • Growth

  • Innovation

  • Efficiency

  • Collaboration


  • Health & Wellness

    Comprehensive coverage including medical, dental, vision, and health and wellness programs.

  • Financial

    Sanofi wants to ensure employees are equipped for financial health, Sanofi provides a competitive 401K Match program and Financial Wel-Being Tools and Programs.

  • Culture

    At Sanofi, we demonstrate our commitment to inclusion and diversity through Culture groups and programs. There are many ways to make a difference and connect with other Sanofi employees: including ERG groups and 2 PAID days off to Volunteer.

  • Work/Life Balance

    Sanofi provides significant Work/Life benefits to help you excel beyond the workday. Including Workplace Flexibility through part‑time, remote work, flex‑time and job share options.


"At Sanofi, We are guided by a deep appreciation and understanding of what it means to live with a rare blood disorder, and we learn by listening to the community – patients, caregivers physicians, and other healthcare professionals."

Shannon Resetich US Head Rare Diseases & Blood Disorders

"Patients are at the center of all that we do at Sanofi. Our teams are focused on advancing transformational therapies that can address serious unmet needs for people living with rare blood disorders, and expanding global patient access to our medicines."

Mouhamed Gueye US Head Medical Rare Blood Disorders


Engineering Lead - iCare Connect - Patient Services

  • Job Title: Salesforce Health Cloud Expert - Digital Patient Services

  • Location: MA, US / NJ, US

  • Flexible working: 60% home office / week

  • Job type: Permanent, Full time

About the job

We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

About the Digital team

Sanofi’s Digital organization’s mission is to transform Sanofi into best in class and leader in the space of Digital Healthcare with data-first and AI first goal empowering to serve the patients. Through industry standard developed products built on world class platform and data foundations and platforms, the team builds value and a unique competitive advantage that scales across our markets, R&D, Commercial, Marketing and manufacturing sites. The team is located in major hubs in Paris, Lyon, Barcelona, Cambridge, Bridgewater, Toronto, with new offices in Budapest, Hungary and Hyderabad, India, Join a dynamic, fast paced and talented team, with world class mentorship, using Digital solutions to chase the miracle of science.

About Growing with us

In this role you will:

  • Play a critical role in managing, supporting the iCare Salesforce Health Cloud Platform.

  • Accountable for delivering Digital Patient Services Products and Solutions assisting Sanofi Patient Services functions.

  • Leverages specialized, functional expertise for solving complex functional problems as individual or as team member.

  • Leads and executes functional and technical expertise all along the lifecycle (plan, design, build, run) of Digital Patient Services leveraging Salesforce Health Cloud and managed packages.

  • Provide solution guidance for highly complex business processes, regulatory (HIPAA, Data Privacy, GxP, etc.), compliance and cybersecurity processes. S/he will leverage the Digital portfolio, catalog of services, existing platforms as well as integrate new industry standards to define and implement the Patient Services products and services.

About you

Key Responsibilities

  • Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.

  • Acts as Authority and subject matter expert owing standards and practices related to Patient Services functional expertise in Salesforce.

  • Work with team and fellow Engineers to track and align on solution built as part of different streams in the Program.

  • Work as part of the Agile teams on large programs, governing, shaping the delivery of projects supporting design, architecture, enhancements, with focus on optimizing business processes, finding business and technical alignments across multiple therapeutic areas where possible.

  • Work closely with external suppliers to ensure solution makes best use of technology and meets business requirements.

  • Work with vendor partners of managed packages to ensure that the product enhancements are incorporated without impact to business.

  • Work with respective team to ensure the POC of new solutions are presented and incorporated to reap the benefits of new functionalities of the platform.

  • Direct and support large specialist product teams to undertake the delivery of comprehensive Patient Support Services solutions.

  • Drive continuous improvement and innovation assessment of the Patient Support Services solutions built on Salesforce Health Cloud with a patient centric vision.

  • Lead collaborative team working with other areas within Digital to ensure that all solutions are complete, operable, conform to business processes, and meet the business needs with the agreed quality of service.

  • Responsible throughout the entire project lifecycle for the end-to-end solution of the product and compliance with enterprise model.

  • Lead and participate in peer review and quality assurance of project design/architecture artifacts across Digital teams. Report key decisions and implications to the architectural governance forums.

  • Work with Digital teams (Architecture, Security, Compliance, Infrastructure, Data, etc.), business analysts and agile teams to understand patient needs and develop solutions in a timely and compliant way.

  • Working closely with Agile pod teams review user stories, data sets, documentation, and business rules to provide functional and technical signoff.

  • Identify and communicate appropriate resource requirements and work breakdown structure based on skills profile and best fit to complete the end-to-end solution design, and work with the program manager to ensure that project plans and finances align with the design.

  • Participate in the supplier selection process, evaluating usefulness and cost of products and making appropriate recommendations.

  • Implement (and create) standards, guidelines, and processes to ensure patient quality; drive product, project knowledge back to the enterprise team and ensure that it evolves correctly.

  • Ensure technology solutions are in alignment with patient services architecture principles and target state.

  • Evaluate and recommend emerging technologies for patient support services solutions.

  • Responsible for ensuring the integrity and privacy of Protected Health Information (PHI).

  • Ensure Patient Services Agile DevOps alignment to architecture implementation in compliant and consistent manner with team strategy.

Job Specific Skills, Competencies & Pruriency

  • Salesforce Technologies: Advanced

  • Veeva Technologies: Novice

  • Life Sciences/Patient Support Services expertise: Intermediate

  • Application Design & Integration: Intermediate

  • DevOps: Intermediate

  • Architecture: Intermediate

  • Compliance of computerized systems: Intermediate

  • Lean & Agile practices: Intermediate

  • Business Acumen: Intermediate

  • Problem Solving: Intermediate

  • Decision Making: Intermediate

  • Critical Thinking: Intermediate

  • Transversal collaboration: Intermediate

Job Qualifications

  • Understanding of life sciences/pharma.

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).

  • Proven experience as a technical leader or in a similar role, with a strong background in software development or engineering.

  • 7+ years of Software engineering and design experience with large scale business applications in a fast-paced iterative development environment.

  • Strong experience with Agile based development, preferably with direct experience as Salesforce Engineer with specialization in Salesforce Technologies (Health Cloud, Service Cloud, Shield, Data Masking, Managed packages), Salesforce DevOps and CI/CD tools (AutoRABIT Release Manager and Vault/Copada/GearSets), Salesforce Managed Packages (Adobe E-sign, Zpaper, Five9, Veeva CRM, Veeva Events, Veeva engage is a huge plus.

  • Strong problem-solving and decision-making abilities, with a strategic mindset.

  • The candidate must be detailed oriented, customer driven, able to work well across time zones on a truly global team, and a team player.

  • The ideal candidate will have experience providing consumer or patient facing technologies.

  • Expected to carry out core accountabilities with minimal level of supervision for complex tasks and no supervision for more routine matters.

  • Preferred experience with GxP, HIPAA and GDPR regulations.

  • Demonstrate professional and reliable behavior on a consistent basis.

  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

When joining our team, you will experience:

  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.

  • An attractive, market-oriented salary and cafeteria benefits.

  • Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days.

  • Work from an "Office of the Year 2020" finalist office.

  • Collective life and accident insurance.

  • Yearly medical check-up.

  • Exposure to training and certification pathways for technical and functional skills from AWS, Snowflake, Informatica and others.

  • An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks.

  • Your own career path within Sanofi. Your professional and personal development will be supported purposefully.

  • Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress, discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.


Your jobs