Opportunity is here


Digital Product Owner



Cambridge, MA, USA
Posted on Thursday, September 7, 2023
Skip to main content

Digital Product Owner

Cambridge, Massachusetts

Apply for role


From Research and Development to Sales and Marketing, Sanofi offers a wide range of possibilities. Discover our open positions and become a health journey partner.

Back to Job Navigation (Overview)

Success Profile

Do you have what it takes for a successful career with Sanofi?

  • Courageous
  • Results-driven
  • Proactive
  • Problem-Solver
  • Leadership
  • Team player

Back to Job Navigation (Success)

Culture: Play to Win

  • Woman looking through a microscope


  • Scientists discussing lab work


  • Doctor using new technology


  • Woman using dry eraser marker drawing up business plans on glass



  • Health & Wellness

    Comprehensive coverage including medical, dental, vision, and health and wellness programs.

  • Financial

    Sanofi wants to ensure employees are equipped for financial health, Sanofi provides a competitive 401K Match program and Financial Wel-Being Tools and Programs.

  • Culture

    At Sanofi, we demonstrate our commitment to inclusion and diversity through Culture groups and programs. There are many ways to make a difference and connect with other Sanofi employees: including ERG groups and 2 PAID days off to Volunteer.

  • Work/Life Balance

    Sanofi provides significant Work/Life benefits to help you excel beyond the workday. Including Workplace Flexibility through part‑time, remote work, flex‑time and job share options.

Back to Job Navigation (Rewards)


"At Sanofi, We are guided by a deep appreciation and understanding of what it means to live with a rare blood disorder, and we learn by listening to the community – patients, caregivers physicians, and other healthcare professionals."

Shannon Resetich US Head Rare Diseases & Blood Disorders

"Patients are at the center of all that we do at Sanofi. Our teams are focused on advancing transformational therapies that can address serious unmet needs for people living with rare blood disorders, and expanding global patient access to our medicines."

Mouhamed Gueye US Head Medical Rare Blood Disorders


Position Title: Digital Product Owner, iCare

Position Overview:

The Digital Product Owner, iCare is responsible for the successful design, build, and implementation of Sanofi’s digital product line focused on patient support. Some of the products in the product line include, iCareConnect (Salesforce HealthCloud), iCareMarketing (Salesforce Marketing Cloud) and iCareEvents (Veeva Events Management). We have various therapeutic areas within Sanofi’s specialty care division already live in the ecosystem while we are working on bringing a few other therapeutic areas on.  In this role, the DPO will collaborate with the therapeutic area business leads and other digital product owners on the team to design, build, and implement a solution using Agile methodology. Strong collaboration and understanding across stakeholders will be critical to ensure iCare supports the needs of relevant cross-functional business partners in an efficient manner. The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors. The position will report to the Product Line Owner, iCareConnect and is based in Cambridge, MA.


  • Responsible for helping with the product backlog with a goal to deliver on commitments on time, on budget and in line with business requirements

  • Collaborates with business product owners and iCare users to understand and document user flows and processes to ensure that the voice of the customer is incorporated into the product design

  • Works cross functionally across the digital organization specially with other digital product owners as well as customer experience team

  • Document and prioritize product specifications including goals, use cases, user stories, and business requirements

  • Continuously develops and communicates the value to the development teams and defines the features of the system

  • Contributes to the definition and maintains the Non-Functional Requirements (NFRs) to help ensure that the solution meets relevant standards and other system quality requirements

  • Manages the flow of work through the program Kanban and into the program backlog

  • Collaborates with other product owners for release management through the hypercare phase

  • Comfortable consulting with cross functional partners like legal, compliance, quality when needed


  • Bachelor's degree or relevant experience

  • 3+ years of strong business analysis experience preferably on the patient services side

  • Demonstrated strong communication skills and customer service mindset

  • Completed training or certification in agile.

  • Experience managing external vendors.

  • Working knowledge of the regulatory environment.


  • Experience with Salesforce systems – HealthCloud, Salesforce Marketing Cloud, Experience Cloud

  • Demonstrated ability to work collaboratively as part of a matrix team

  • Proven ability to lead and influence teams without direct authority

  • Patient Support Services or other bio-pharmaceutical experience is a plus

  • Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment

  • Strong leadership and analytical skills, ability to deliver on project objectives in a timely manner required

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Apply for role
Your jobs

Sign Up for Job Alerts

Don't see what you're looking for? Sign Up and we'll notify you when roles become available.

Areas of Interest Enter a location and a category and click 'Add' to create your Job Alert.