Digital Product Owner - CRM

Position Title: Digital Product Owner

Position Overview:

The Digital Product Owner, iCare is responsible for the successful design, build, and implementation of Sanofi’s digital product line focused on patient support. Some of the products in the product line include, iCareConnect (Salesforce HealthCloud), iCareMarketing (Salesforce Marketing Cloud) and iCareEvents (Veeva Events Management). We have various therapeutic areas within Sanofi’s specialty care division already live in the ecosystem while we are working on bringing a few other therapeutic areas on.  In this role, the DPO will collaborate with the therapeutic area business leads and other digital product owners on the team to design, build, and implement a solution using Agile methodology. Strong collaboration and understanding across stakeholders will be critical to ensure iCare supports the needs of relevant cross-functional business partners in an efficient manner. The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors. The position will report to the Product Line Owner, iCareConnect and is based in Cambridge, MA.

Responsibilities:

• Responsible for helping with the product backlog with a goal to deliver on commitments on time, on budget and in line with business requirements

• Collaborates with business product owners and iCare users to understand and document user flows and processes to ensure that the voice of the customer is incorporated into the product design

• Works cross functionally across the digital organization specially with other digital product owners as well as customer experience team

• Document and prioritize product specifications including goals, use cases, user stories, and business requirements

• Continuously develops and communicates the value to the development teams and defines the features of the system

• Contributes to the definition and maintains the Non-Functional Requirements (NFRs) to help ensure that the solution meets relevant standards and other system quality requirements

• Manages the flow of work through the program Kanban and into the program backlog

• Collaborates with other product owners for release management through the hypercare phase

• Comfortable consulting with cross functional partners like legal, compliance, quality when needed

Qualifications:

• Bachelor's degree or relevant experience

• 3+ years of strong business analysis experience preferably on the patient services side

• Demonstrated strong communication skills and customer service mindset

• Completed training or certification in agile.

• Experience managing external vendors.

• Working knowledge of the regulatory environment.

Preferences:

• Experience with Salesforce systems – HealthCloud, Salesforce Marketing Cloud, Experience Cloud

• Demonstrated ability to work collaboratively as part of a matrix team

• Proven ability to lead and influence teams without direct authority

• Patient Support Services or other bio-pharmaceutical experience is a plus

• Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment

• Strong leadership and analytical skills, ability to deliver on project objectives in a timely manner required

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.