Job Title

Contract Support Analyst (Cambridge, MA)

Job Description

We are looking for a detail-oriented and highly organized individual to join our team as a Contracts Support Analyst. In this role, your primary responsibility will be to execute finalized contracts — this does not, nor will it include drafting, redlining, or negotiating. You’ll ensure all contract terms are accurately recorded in our systems, maintain thorough documentation, and support internal teams and customers to keep workflows smooth and contracts on track—all while upholding compliance and aligning processes with company standards and obligations.

The goal of this role is to enhance operational and financial performance while minimizing risk by ensuring all parties comply with contract terms. You’ll manage and analyze a range of agreements—including local contracts, Group Purchasing Organizations (GPO) relationships, buying programs, and quarterly group buys—while also handling renewals, renegotiations, reconciliations, and credits. This role requires maintaining up-to-date customer records, ensuring regulatory compliance, and applying LEAN strategies to streamline processes, reduce costs, and improve customer satisfaction.

Your role:

• Manage end-to-end commercial contract execution and system implementation across SAP, Conga (i.e., Apttus), and Salesforce (SFDC) systems for a core zone with contract values exceeding $100M. Oversaw contract setup, pricing, and compliance for major GPOs and IDNs, including Health Trust and BayCare. Lead data migration, QA testing, and UAT for new CPQ and CLM systems.

• Cross-functionally collaborate and provide customer support to Contract Managers, Sales, Finance, Marketing, and external stakeholders to ensure accurate contract setup and execution. Provide issue resolution, escalation management, and investigative support to address a wide range of customer and operational challenges.

• Analyze, report and deliver actionable insights through sales and finance reports, Excel dashboards, and pricing strategies to support revenue growth. Applied LEAN methodologies to streamline workflows, update work instructions, and enhance compliance for process improvement. Maintained accurate records of contracted equipment and services using SAP, Salesforce.com (SFDC) and Conga.

You're the right fit if:

• You have 3+ years of experience in a contracts analyst position where you used critical thinking; problem-solving skills to analyze, identify and mitigate risks in contracts; you can display flexibility and adaptability to a changing environment and are able to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment.

• Your skills include strong organizational, analytical, and interpersonal skills along with excellent written and verbal communication skills. Proficiency in Excel, including functions like VLOOKUP and data matching across sources (required). Experienced with Salesforce, Conga (i.e., Apttus), and SAP systems (preferred).

• You have a Bachelor’ degree and/or equivalent business experience in the Contracts Administration, Contracts Support and/or Group Purchasing Organizations (GPO), preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Cambridge, MA is $61,200 to $104,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives, may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.