Opportunity is here


Director of Operations



Andover, MA, USA
Posted on Wednesday, September 13, 2023

Why Patients Need You

Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer's mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them.

What You Will Achieve

As a member of the Pfizer Drug Substance and Active Biological Ingredients (ABI) team, you will work with others to be accountable for activities involved in the production of many of Pfizer's products. In your work, you will help to determine the manufacturing methods, procedures and tooling requirements for products and well as designing the tools and planning production sequences in accordance with continuous improvement, Six Sigma, Lean and other Good Manufacturing Principles (GMP). Your work will help Pfizer in its mission to focus on innovation, creativity and respect for patients, colleagues and society.

As a Director, you are a subject matter expert and leverage your knowledge of industry, customer requirements and general business environment to adapt and implement strategic actions for the division. Your ability to interpret your division's strategy will establish business priorities that support and set long-term direction for the division. Your managerial skills will help us manage and lead people, technological and financial resources within the division.

It is your problem-solving ability and leadership that will make it possible for customers and patients to receive the medicines they need, when they need them.

How You Will Achieve It

  • Set objectives for and manage multiple projects/ ongoing work activities of high complexity within an Operating Unit.

  • Manage multiple layers and multiple teams of a GMP manufacturing operation that emphasizes safety and right the first-time manufacturing.

  • Act as a subject matter expert (SME) in Planning, Manufacturing, Quality and ERP processes knowledge and understanding of contract manufacturing models and operations at a regional/global level.

  • Ensure and provide accountability for compliance with Standard Operating Procedures (SOPs), current Good Manufacturing Practice regulations (cGMP), product licenses, corporate policies and safety practices.

  • Manage budget and staffing levels, performance evaluation, salary recommendations and career development of all individuals within multiple functional areas.

  • Provide strategic direction for the business unit and leverage resources at and outside of site.

  • Secure correct and timely closing of relevant deviations and when necessary, lead closure of investigations that have not been properly addressed by the CMO.

  • Ensure that product supply, quality, compliance and cost issues are adequately addressed by making extensive use of Operational Excellence tools and mobilizing the necessary resources for support in all required areas.

  • Lead and provide direction (both technical and strategic) into external stakeholders to site/business unit manufacturing.

  • Provide technical expertise in all areas in support of the site goals.

  • Lead troubleshooting efforts directed at technically complex issues that arise in manufacturing processes.

  • Lead complex projects to address issues and develop and implement new technologies.

  • As member of the site senior leadership team, participate in developing short- and long-term strategies for the site.

  • Lead effort in developing strategies around technologies and advanced manufacturing options that support technology transfer, informatics and process monitoring.

  • Direct the efforts of assigned staff in compliance with all regulatory requirements, cGMPs and company policies, procedures and goals.

  • Develop and coach the talent within the function and to positively impact talent develop across the manufacturing site and the business unit network.



  • Bachelors Degree and 10+ years of experience.

  • People Management experience.

  • Effective written and verbal communication skills.

  • Strong interpersonal skills and experience working in a team environment across business functions.

  • Strong technical report writing, computer and presentation skills.


  • Masters degree and relevant pharmaceutical experience.

  • Experience in project start-up.

  • Experience in mammalian cell culture manufacturing.

  • Operational experience manufacturing with single use technology.

  • Experience and skill in business management and finance.

  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


  • Physical:

    • Ability to lift to 30lbs, stand for 2 to 3 hours at a time, sit for 2 to 3 hours at a time, walk short distances and bend to obtain items from lower shelving/cabinets.

  • Mental:

    • Energy, enthusiasm & capability to drive change and commitment to challenge how we currently operate

    • Passion for continuous improvement

    • Excellent leadership, influencing, and interpersonal skills

    • Willingness to share ideas, to learn, and to be challenged


Work schedule may include weekdays and/or weekend days with first, second, and/or third shift hours as appropriate for assigned tasks/activities and 24/7 availability to critical issues in plant.

Limited travel for the position; no more than 10% traveling.

Other Job Details:

  • Last Date to Apply for Job: September 26, 2023

  • Work Location Assignment: On Site

  • ​Relocation Support Available

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.