Opportunity is here


Manager, Operational Solutions, ESE

Olympus Medical Systems

Olympus Medical Systems

Westborough, MA, USA
Posted on Thursday, June 27, 2024


Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

The GI Solution Manager will support the strategic direction, development, and commercial success of solutions designed to enhance patient care pathways with a focus on gastrointestinal diseases. As part of the GI Solution Team, this person will build and execute comprehensive digital solutions that solve clinical pain points by incorporating data and connectivity across hardware, software, services, and IT. This person will leverage deep customer and market insights as well as a strong understanding of the competition to support development of differentiated products and solutions. Key deliverables of the role require collaboration across the team and various functions to deliver a solution roadmap, business cases, market requirements documents, and claims matrix. This person should serve as a subject matter expert in GI diseases. This position requires strong customer focus, collaboration, change management, innovation, and communication.

Job Duties

  • Collaborate to develop and execute a comprehensive commercial roadmap for GI diseases
  • Serve as subject matter expert on GI diseases
  • Responsible for robust business cases to support new solution initiatives, investments, and resource allocation
  • Drives creation of detailed Market Requirements Document that articulates the needs and expectations of our customers as well as unique selling points of our products and solutions.
  • Implements claims matrix and evidence planning early in the development process to substantiate product claims and support marketing strategies with solid scientific evidence.
  • Builds and supports development of strategic insights, through analysis of customer feedback, market trends, and competitive dynamics to inform decision making and product development
  • Formulate and adjust pricing strategies to maximize market penetration and profitability while ensuring compliance with industry regulations
  • Develops segmentation and targeting strategies to identify and prioritize key market segments for OLY products.
  • Develop and maintain effective customer relationships with healthcare professionals to maintain and strengthen core business relationships and promote market growth
  • Collaborate across all business units, SBCs, and functions (Product, R&D, sales, marketing, regulatory, legal, MSA, etc.) to deliver solutions that support revenue and profit objectives
  • Perform other related duties as assigned

Job Qualifications


  • BA/BS with preference for physical sciences, computer science, engineering, or business. MBA strongly preferred.
  • Minimum of six (6) years of successful healthcare product management
  • Extensive experience in commercializing new technologies and solutions
  • Demonstrated success delivering results in highly matrixed organizations
  • Minimum of five (5) years working with global teams and markets
  • Ability to travel up to 30% including international travel
  • Flexibility to work non-traditional hours to accommodate global teams


  • Experience in medical devices, hospital workflow, or healthcare data products
  • Succinct communication and presentation style
  • Creative thinker and strategic planner
  • Efficient and effective decision-making
  • Tolerance for ambiguity and a passion for rapid business evolution

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Marketing