Opportunity is here


Senior Manager, Global Business Process

Olympus Medical Systems

Olympus Medical Systems

Westborough, MA, USA
Posted on Thursday, June 20, 2024


Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

The Senior Manager, Global Business Process will implement and manage the Global Business Processes, including compliance and continuous improvement for the Olympus Medical Divisions (Therapeutics Solutions Division (TSD) and Endoscopic Solutions Division (ESD)). This includes developing, implementing, and coordinating necessary business processes for Product Development, Technology Development and Research, and Sustaining projects, creating tools, templates, documentation, and training to drive skill sets and capabilities. This includes providing systems administration and end user support for all the business process training initiatives through various Learning Management Systems (LMS) and any other training system managed within the regions. In this role they will work across multiple levels of the organization from the Portfolio Management Team, regional PMO’s, Program / Project Managers, Functional Managers and Core Team Members

Job Duties

  • Accountable for driving rigor, discipline, value, and sustainability in business processes in order to influence a culture of accountability for the development of high-quality products and achievement of business results.
  • Specific responsibilities include:
  • Drive business process compliance, improvements, and sustainability:
  • Drives compliance to the GPMO Business Review Deliverables (BRD) standards, enabling tools and organizational capabilities.
  • Creates training materials and provides business process training to rPMOs, Project Managers and Core Team Members, PDP Members, Functional Managers and BRD Review Members.
  • Provides coaching and mentoring for NPD team members in the execution of the BRDs for Pre-PD and PDPs to substantiate a viable business case including, but not limited to, identification of customer needs, market model, revenue forecasts, developing value propositions and global launch playbooks and evidence generation plans, etc.
  • Supports Continuous Improvement of business processes by reviewing feedback, prioritizing improvement opportunities and collaborating cross functionally to make identified improvements.
  • Captures and disseminates through training business process related ‘lessons learned’; benchmarks industry and shares best practices for continuous improvement and advises on adoption of those innovations as necessary including new tools and electronic systems.
  • Coaches and mentors Project Managers, Core Team Members, Functional Managers, Leadership Team members and Project Approval Board on business process execution, behaviours, and competencies.
  • Ensures maintenance of GPMO documentation and communication of GPMO business process best practices (e.g. SharePoint, structured BRD’s documentation, etc.)
  • Maintains / creates training documentation such as, quick reference guides, templates, guidance, on-boarding packages, and reference materials as needed.
  • Collaborates with global stakeholders to develop training profiles and manage training assignments.
  • Collaborates with regional Learning Technologies teams to assign and monitor training courses administered via the learning management system (LMS)
  • Ensures Medical Division new hires and re-hires have a training plan as required for their role
  • Other Essential Duties as directed to support the Portfolio Management team.

Job Qualifications


  • Bachelor’s Degree in Marketing, Business Administration, or Technical Field. Equivalent job-related experience and knowledge in new product development will be considered.
  • Minimum of 5 years of experience in the medical device field
  • Minimum of 3 years of successful demonstrated experience working on new product development (any function)
  • Position requires between 10 to 20% domestic and international travel.
  • This position will collaborate globally and will be required to attend meetings in the global meeting corridor (US-EU-JP).


  • Training and instructional design experience is highly desirable.
  • Demonstrated planning and organizational skills with background and experience on project management principles / business case development, practices, techniques and tools.
  • Must be able to work independently and be self-motivated with a strong sense of urgency and drive for results.
  • Effective at dealing with change and ambiguity as business needs shift, demonstrating flexibility while ensuring compliance and managing stress well.
  • Excellent verbal and written communication skills and comfortable and adaptable presenting to different audiences and levels of the organization.
  • Strong leadership skills and the ability to operate effectively in a team environment.
  • Group facilitation, mediation, and conflict resolution skills.
  • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
  • Expert level of Microsoft Project and proficient in Excel, Power Point, Visio, and Word.
  • Experience working in a global organization across multiple cultures is a plus.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position working at this location is $147,763.00 - $206,869.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Research and Development