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Senior User Researcher (Medical Reporting)

Olympus Medical Systems

Olympus Medical Systems

Westborough, MA, USA
Posted on Wednesday, January 10, 2024

Working Location: MASSACHUSETTS, WESTBOROUGH

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

Senior User Researchers, in the Digital Health unit, will establish the methodology and drive the execution of user research and usability testing for the teams they support. The Senior User Researcher will partner closely with Product Managers, Product Designers, and Engineers on the Medical Reporting team to conduct research that drives business strategy, product roadmaps, design, and engineering decisions. The Senior User Researcher will also manage the recruitment of research participants as well as key relationships with our co-creation and collaboration partners. The Senior User Researcher must have expertise in qualitative and quantitative UXR, usability testing, facilitation, persona development and other research methods. The Senior User Researcher should also be comfortable working cross-functionally, fostering relationships, and delivering research presentations to partners at all levels across the organization.

Job Duties

  • Lead and conduct user research, usability testing, and other forms of customer feedback to improve products and services for the Medical Reporting team.
  • Create research plans, conduct research activities, analyze and synthesize findings, author research reports, and present findings.
  • Conduct competitive analysis, to understand the product landscape and baseline functionality.
  • Create service blueprints, journey maps, and user flow diagrams to depict the experience of a user.
  • Create and maintain user personas.
  • Lead multiple research projects across different products.
  • Engage with cross-functional counterparts to understand the research needs and inform where research can elevate and unblock processes.
  • Provide mentorship, coaching, and direction/feedback around UX research and usability testing to the broader design and product management teams.
  • Manage and actively recruit participants for research studies • Establish and maintain key relationships with research partners at medical facilities.
  • Work cross-functionally across the Digital Health unit, as well as the broader Olympus organization to foster and maintain key relationships with Olympus colleagues.
  • Stay current on best practice research techniques and incorporate these practices where applicable.

Job Qualification

Required:

  • Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field) • Master's or PhD in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field).
  • Minimum of 6 years of experience in UX Research.
  • Minimum of 5 years of experience conduct research and testing of web applications.
  • Minimum of 5 years working as part of a product team in an agile environment.
  • Availability to attend meeting with team members spread out around the globe.
  • Other Considerations (travel/hours availability, etc.): Travel required (US and International).

Preferred:

  • Expertise utilizing various research design methods (e.g. user interviews, usability studies, contextual inquiry, surveys, etc.).
  • Experience leading strategic research efforts and integrating user research insights into product roadmaps, strategy, and designs.
  • Strong knowledge of both quantitative and qualitative research methods.
  • Effective communication and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Comfortable in a highly technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials.
  • Excellent presentation skills.
  • Ability to work with a low-ego, highly collaborative, cross-functional team.
  • Experience working in a fast-paced, dynamic environment.
  • Medical technology or healthcare experience preferred, although not required.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position working at this location is $115,026.00 - $161,036.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Research and Development