Product Analyst
Nirvana health
Product, IT
Southborough, MA, USA
Product Analyst — nirvanaHealth (Aria Payer Platform)
About Us
nirvanaHealth is rebuilding the payer enterprise on a digital workforce. Our cloud-native Aria platform delivers payer administrative and care-continuum functions as Transaction-as-a-Service (TaaS) —
combining robotic process automation, machine learning, and agentic AI to execute the 3,500+ transactional functions that currently consume payer operating margin, while human teams focus on exception handling,
member outcomes, and product innovation. Aria operates across Commercial, ASO, Medicare Advantage, Medicaid, and ACA lines of business, and supports value-based care arrangements from bundled payments to
full-risk and MSO models. Under the leadership of Chairman John Sculley (former Apple CEO) and President & CEO Ravi Ika, we're on a mission to eliminate the $1 trillion in waste buried in healthcare administrative
and medical costs.
The Role
You'll sit at the intersection of healthcare operations and technology. As a Product Analyst on our Product Management team, you'll work directly with senior product managers and engineers to understand
how the Aria platform works, translate payer regulations and client requirements into configurable platform solutions, and help drive the product forward across one or more payer domains — including benefits and claims,
enrollment and billing, provider networks, capitation and value-based care, utilization management, and finance.
This is an entry-level role with real ownership. You won't be watching from the sidelines — you'll be in working sessions with clients, writing user stories, flagging compliance gaps, and using AI tools to
accelerate how you build, test, and document. You'll report into the Chief Product Officer's organization and collaborate closely with implementation leads, clinical teams, and engineering.
Salary Range: $55,000 – $90,000 (commensurate with experience and qualifications)
What You'll Do
- Learn and master the Aria platform — Analyze existing platform functionality across lines of business (Commercial, Medicare, Medicaid, ACA) and apply that understanding to new client onboarding,
configuration, and enhancement work. - Gather and document requirements — Participate in working sessions with clients and internal stakeholders to capture, organize, and translate business and regulatory requirements into user stories,
wireframes, acceptance criteria, and test cases. - Monitor regulatory compliance — Track Medicaid, Medicare, and Exchange policy changes; identify platform gaps; and partner with technical and clinical teams to translate state and federal regulations
into configurable solutions. - Create and maintain product artifacts — Own user stories, wireframes, defect catalogs, and test case libraries that keep the product backlog clean, prioritized, and engineering-ready.
- Use AI tools to accelerate product work — Leverage AI-assisted tools (e.g., Copilot, LLM-based assistants, generative design tools) to draft wireframes, generate test cases, research regulatory questions,
and speed up documentation — working smarter, not just harder. - Track and report on project outcomes — Measure, track, and report results of product initiatives in close partnership with the Project Management team, surfacing insights that improve
delivery and platform quality. - Support accreditation and compliance — Maintain a working understanding of applicable URAC, NCQA, and CMS standards, and ensure your work products reflect those requirements.
What You Bring
Requirement | Detail |
|---|---|
Education | Bachelor's degree in business, engineering, technology, healthcare, or a related field required. Master's degree preferred — particularly in an analytical discipline (e.g., health informatics, data analytics, business analytics, public health, or a quantitative field). |
Experience | 1–3 years of relevant experience in product analysis, business analysis, healthcare operations, or health plan/PBM environments. Internship or project-based experience in a healthcare or technology setting counts. |
Healthcare Knowledge | Foundational understanding of payer operations — claims, benefits, enrollment, provider networks, or utilization management. Exposure to Medicare, Medicaid, or Commercial lines of business is a strong plus. |
Technical Skills | Comfortable with tools like Jira, Confluence, Excel, SQL (basic), and BI/reporting platforms. Experience writing user stories or creating wireframes is preferred. |
AI & Technology Aptitude | Genuine curiosity and willingness to use AI-powered productivity tools (e.g., Copilot, ChatGPT, generative design tools) to accelerate research, documentation, wireframing, and testing. You don't need to be a developer — but you should be excited about using technology to multiply your output. |
Preferred | Familiarity with Agile/Scrum methodologies, URAC or NCQA standards, or experience with healthcare platform configuration. |
Where You'll Sit
You'll be part of the Product Management organization under the Chief Product Officer, working alongside senior product managers and fellow analysts who own Aria's payer domain modules.
This team is growing fast — you'll have direct visibility to leadership and a clear path from analyst to product manager as you deepen your domain expertise.
Location: Southborough, MA (In-Office) | Job Type: Full-Time