Role Overview

TheDirector of Client Successleads ongoing client-facing activities for Rx SavingsSolutions’Employerand Health Planpartners. Thisroleis responsible fordevelopingtrustedrelationships withassigned clients, including large and complex accounts,todrive successfulperformance,client retention,member engagement,and growth.The Director of Client Success serves astheexecutiveforkeyclient meetings, communications, and coordination ofengagementmarketing plans, while ensuringoperational excellenceacross implementation,client engagement,reporting,and delivery of services.The rolepartners closely with Commercial Sales, Implementation, Engagement, Marketing, Analytics, and other internal teams to support renewals,optimizeprogram performance, and create a consistent, high-quality client experience.

Key Responsibilities

• Lead a team of Strategic Client Executives who serve as themain liaison for assigned Employer and Health Plan client meetings, communications, and client-specific coordination.

• Develop andmaintaintrusted client relationships that support performance, retention, engagement, and growthobjectives.

• Monitor client obligations, program performance, ROI, registration incentives, and operational delivery of services.

• Obtain, interpret, and present reporting, analytics, and insights to tell the client story using both qualitative and quantitative data.

• Measure, track, and evaluate program effectiveness, member engagement, and opportunities for optimization.

• Collaborate with Implementation to ensure successful set-up, launch readiness, and ongoing delivery of services, including engagement marketing plans.

• Strategizewithyourdirectsandoverseeeffectivemember-facing educational and communication materials, including internal communications, open enrollment support, and digital or print campaigns.

• Provide internal client communications support to ensure alignment, clarity, andtimelyfollow-through across teams.

• Facilitate cross-functional projects and operational development with internal partners, vendors, and external stakeholders as needed.

• Support member experience integrations, including incentives, data feeds, integrated reporting, and related partner or vendor coordination.

• Create structure in ambiguous situations by supportingyour team to havestrategicaccount plans, growth initiatives, and client-specific priorities.

• Support the renewal processactivitiesin close partnership with the Commercial Sales team.

• Represent Rx Savings Solutions with professionalism and a polished presence in all client interactions.

Experience & Qualifications

• 4–7+ years ofleadershipexperiencein Account Management, Client Success Management, Engagement Marketing, or relevant positions; level may vary based on scope and complexity of assigned clients.

• Experience working in a Software as a Service (SaaS) and/or healthcare benefits environment.

• Clear understanding of client account management, client lifecycles, engagement marketing strategies, and program performance management.

• Experience supporting large, complex Health Plan clients preferred.

• Strong project management and communication skills, with the ability to coordinate work across internal teams, clients, partners, and vendors.

• Excellent written and verbal communicator with a polished client presence and a passion for learning.

• Self-motivated with a willingness to adapt to change in a growing company.

• Ability to present and contribute ideas, create structure in ambiguity, and work effectively in a team environment.

• Experience with Salesforce, Microsoft Office Suite,AIandmarketing automation platforms preferred.

• Ability to travel as needed, estimated 5–10% annually.