Job Locations US-Remote | US-MA-Boston

ID 2024-4330

Category

Hidden (28999)

Position Type

Full-Time

Position Overview:

This role supports the care program creation and customer launch processes in our Wellframe Product Line. You will manage project plans that result in the successful delivery of care programs and related supporting materials to the Customer Strategy & Operations team for implementation, or continued success, at our customers. This role sits on the Content team and reports to the Director, Content Operations.

Success in this role includes partnering with other Wellframe team members to constantly establish available bandwidth, manage multiple deadlines across customers and projects, distill information from various sources (team meetings, customer requests, prioritization conversations), and proactively incorporate it into clear project plans.

What you bring:

• 4+ years of project management experience within healthcare
• Content editing experience within healthcare and/or experience developing patient education and health literacy material
• Proficiency with project management software (smartsheet, jira )
• Experience with content management systems (wordpress, paligo)
• Collaborative and flexible
• Clear communicator, including being a detail-oriented documenter
• Strong verbal and written presentation skills

Your impact:

• Support the customer implementation process from a Content team perspective, from customer launch to continued success

• Manage and update detailed project plans for customer implementations
• Oversee the delivery of Wellframe care programs customizations
• Serve as the main contact for the Customer Strategy & Operations team to coordinate programmatic aspects of customer launches, trainings, and continued success
• Coordinate comprehensive documentation of care program contents in customer-facing materials. Coordinate development of care program/Content team collateral for other Wellframe teams, such as CSO and Sales
• Shape our team's project management approach by creating internal handbooks and defining best practices

• Support and enhance the Content team's approach to customer implementations and continued success

• Consistently work to enhance and improve the customer launch and program creation processes in order to maximize efficient internal communication, maximize clarity in the customer's experience, and minimize inefficient internal workflows.
• Proactively work to gain insight into inefficiencies or knowledge gaps in the customer launch process and create processes or tools to address them

• Support care program creation and/or customization

• Program configuration and quality testing in Wellframe’s content management and internal admin systems
• Review and edit program components for accuracy prior to implementation

• Oversee the timeline and dependencies of our care program portfolio

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: This role is fully remote but requires EST working hours.
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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