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EAP Care Manager Level 1 & 2

Health Advocate

Health Advocate

Customer Service
Posted on Tuesday, March 19, 2024

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2023 Awards:

· National Customer Service Association All-Stars Award: Service Organization of the Year.

· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Position Overview

WellCall, a Health Advocate Company is seeking a Care Manager in our Exton office to support EAP clinicians, consultants and an operation team. You must be a go getter with a roll-up-your-sleeves mentality, process-oriented, detail-oriented, tech savvy, highly analytical, a team player, organized, and self-motivated. In addition, you need to have excellent relationship building skills, outstanding communication skills, a strong work ethic, positive attitude and, most definitely, a sense of humor.

The Care Manager will support the expansion of Employee Assistance Services in CA in addition to the day to day operational needs of the EAP. The care manager function has an integral role in managing WellCall’s/ Health Advocate’s Knox Keene license. The intent is to assist in delivering the highest quality clinical services while adhering to the mission and goals WellCall/ Health Advocate has established to provide best in class Employee Assistance services to its clients and members.

Responsibilities Include:
• Responsible for all clinical services as it relates to the CA EAP service and Knox Keene License requirements
• Demonstrates ability to assess crisis situation and take appropriate action
• Staffs, consults and works closely with senior EAP and Wellness division staff
• Participates as a clinical team member through sharing knowledge and work load
• Staffs cases with EAP counselors and other professionals based on counselor’s judgment.
• Facilitates referral process and, when necessary, contacts service providers or subcontracted Knox Keene approved EAP vendors to determine appropriateness of referral and ensure appointment availability
• Supports and has a working knowledge of Knox Keene policies and procedures, goals and objectives
• Participates in staff development activities and attends community workshops. Contributes knowledge and skills with EAP and Wellness Division staff
• Designs professional development plans and participates in strategic planning process
• Attends monthly supervision, participates in discussion/activity, and contributes ideas and information
• Presents workshop information to staff and shares ideas for appropriate use with WellCall
• Cooperates and maintains positive working relationship with EAP and Wellness division staff
• Performs any additional duties that may be requested by the President or Vice President


Desired skills, requirements and interests:
• CA Licensure in mental health discipline required
• Master’s degree in mental health discipline required (social work, counseling, or related human service field)
• Minimum three years in a healthcare setting (social work, chemical dependency, or mental health counseling).
• High Level of initiative, good organizational, communication, and counseling skills
• Ability to work independently and as a team member
• Knowledge and understanding of Knox Keene Law as it applies to employee assistance programs
• Certified Employee Assistance Professional (CEAP) optional
• Excellent problem resolution skills

Health Advocate, founded in 2001 in suburban Philadelphia, Health Advocate is the nation’s leading independent healthcare advocacy and Assistance Company. We help millions of Americans personally navigate the often complex healthcare system. Our leading-edge solutions include EmpoweredHealth, a fully integrated program that seamlessly combines Health Advocacy, Wellness Coaching, EAP+Work/Life and Chronic Care Solutions. We also leverage the power of data analytics to help members make more informed decisions and get more value out of the healthcare system.
Health Advocate has received a range of awards, including the 2011 Workforce Management magazine Optimas Award as the Worldwide Leader in Service; 2011 InformationWeek Top Tech Innovations; named for the sixth consecutive year as one of America’s fastest growing private companies by Inc. 500; one of the fastest growing companies in North America on Deloitte’s 2010, 2011 and 2012 Technology Fast 500™; 2011 Enterprise Awards’ Life Sciences Company of the Year in the Greater Philadelphia Region; 2011 Entrepreneur of the Year in the Greater Philadelphia Region by Ernst & Young; and one of the Top 20 Best Places to Work by Philadelphia magazine.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction: October 2019 Broker News
  • MarCom Awards: Gold, COVID Staycation Ideas brochure
  • MarCom Awards: Platinum, 2021 Well-being Calendar
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)