Job Description Summary

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Service Business Operations Leader – Turkey

Job description

As a Service Business Operations Leader, you will drive operational excellence and execute the service business operations strategy by standardizing wing-to-wing processes, eliminating inefficiencies, leveraging digital tools for visibility and optimization. This role focuses on standardization, process optimization, and digitalization to ensure sustainability, efficiency, and data accuracy. The leader will empower teams, foster a culture of continuous improvement, and act as a change agent for leading operational transformation without engaging in day-to-day transactional activities.

Key Responsibilities:

• Build standardization across operational wing to wing flows and ensure sustainability for operational excellence.
• Analyze business operations activities to identify inefficiencies, discrepancies, outliers and eliminate manual workload.
• Define and maintain special processes for Business Operation with Commercial Operation, Service Delivery, and Sales.
• Simplify operational processes to improve efficiency and visibility for process optimizations.
• Facilitate creation of a 360° dashboards for operational activities visibility to utilize digitalization.
• Review existing contract entries and resolve system or process defects to eliminate backlogs.
• Define clear contractual setups in CRM (S-max) and ensure accurate, systematic contract management.
• Driving and initiating projects for service business operations performance improvement.
• Monitoring and improvement of KPI, metrics
• Analyze core business data and Installed Base (IB) issues, design implement systematic solutions to ensure accuracy.
• Monitor regional and global operational dashboard indicators to identify and resolve process defects.
• Create and support processes for contract and non-contract management, billing, warranty, and end-of-life workflows.
• Act as a change agent for operational transformation and adapt teams accordingly.
• Empower teams and drive mindset change toward continuous improvement.

Qualifications;

• Bachelor’s Degree level
• 5-7 years of Operational Management Experience in service, technology, or operations, preferably in Healthcare Business.
• Proven ability to analyze complex data, identify inefficiencies, and implement process improvements
• Expertise in CRM systems (preferably Salesforce - Smax) and installed base data management.
• Excellent verbal, written, and communication skills in English.
• Familiarity with digitalization initiatives, visualization, and operational transformation projects.
• Demonstrated ability to motivate others and achieve results.
• Ability to lead cross-functional teams and influence stakeholders.
• Proven leadership and effective decision-making capabilities.
• Ability to monitor and manage critical path elements of consolidated projects.
• Ability to make effective internal and external presentations.

“Bu başvuru kapsamında, 4857 sayılı İş Kanunu’nun 30. maddesi ve ilgili mevzuat uyarınca engelli bireylere yönelik istihdam yükümlülüklerini karşılayan adaylar da değerlendirilecektir.”
“As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.”

About us

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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Additional Job Description

Additional Information

Compensation Grade

LPB2

Relocation Assistance Provided: No