Service Delivery Specialist
GE Healthcare
Job Description Summary
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
Job Description
Roles and Responsibilities
Key responsibilities/essential functions include:
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
Driving operational excellence on the service delivery processes under responsibility
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Driving data analysis and business case development for key projects
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis
Required Qualifications
Bachelor’s Degree
Experience or familiarity with process management and/or continuous improvement
Strong analytical and quantitative skills
Experience on statistical and/or data management tools
Proven ability to meet deadlines in a fast-paced changing environment
Excellent planning, prioritization and organizational skills
Excellent interpersonal and verbal & written communication skills
Demonstrated collaboration, negotiation and conflict resolution skills
Analytical, problem solving & root-cause analysis skills
Desired Characteristics
Process Management
Customer Service
Communication skills
Negotiation skills
Planning skills
Additional Job Description
Additional Information
Compensation Grade
PB1
Relocation Assistance Provided: No