Job Description Summary

GE HealthCare is a global leader in Medical Imaging technology. Our mission is to make life better for everyone across the world, and that all starts with the well-being and empowerment of our people. We are dedicated to creating a culture of compassion and belonging that helps us to create the collaborative teams that will discover the solutions of tomorrow.

We are seeking an experienced Technical Support Leader with strong expertise in X-Ray and/or Surgery modalities to provide technical leadership for our population of Field and Remote Engineers in Japan.
The Technical Support Engineer will join a large international team of technical experts in the modalities of Fixed and Mobile Radiography, Mammography, Bone Mass Densitometry, Surgery and Interventional Cardiology. Reporting to the International Modality Service Manager, the L3 Technical support engineer will provide an interface between global product design and engineering teams and local service teams, driving issue resolutions and influencing product innovation and design for service.
We are seeking an external candidate with a strong technical support background in either Surgery products, XR products, or both, and experience of technical leadership and mentoring. The candidate would spend the first 6-8 months embedded with the local Field Service team to gain hands-on experience with our GE HealthCare product portfolio.

Job Description

Duties will include:

• Being the focal point for complex service escalations. Driving solutions by interfacing between local field service and product engineering teams.
• Leading first-in-country installations of new products, options and upgrades.
• Providing the voice of service to product engineers. Capturing serviceability and quality feedback from the field to drive continual product improvement and service productivity. Assisting with service readiness for New Product Introductions.
• Once fully expert, providing product service training to local and regional Field Engineers.

Required Qualifications

• Relevant Engineering Degree
• At least 5 years’ experience of hands-on technical service in the modalities of X-Ray and/or Surgery
• At least 2 years’ experience in a Technical leadership role. For example, Team Leader or advanced Technical Support in a relevant Medical Imaging company.
• Excellent analytical and troubleshooting skills: able to use Service Documentation and system schematics along with system logs to suggest efficient diagnostic actions to isolate root causes of faults in complex interconnected systems.
• Functional Japanese and English language skills. Key to success will be the ability both to effectively integrate with the local Service team, speaking Japanese, and actively participate with your manager and international teams in English. Perfect English and Japanese are not required, however you must have the confidence to engage in either language and the commitment to improve towards Business/Technical Fluency in both.

Desired Characteristics

• Good verbal and written communication skills in English and Japanese and the ability to communicate regarding complex technical issues in a clear and concise manner.
• Clear thinking/problem solving: successfully led projects/process improvements within service functions involving process improvements; able to quickly grasp new ideas.
• Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
• Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others.
• Confidence/Assertiveness: strong influencing skills across different functions.
• Experience working in a matrixed environment.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Job Description

Additional Information

Compensation Grade

LPB1

Relocation Assistance Provided: No