Job Description Summary

In this role, you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare. Preferred location to work from would be Logroño. As second option, Barcelona.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Essential Responsibilities

• Monitor incoming incident cases and service requests

• Do first level support to Digital solutions based on information in the cases

• Frequent customer communication about case status

• Escalate cases to experts when needed

• Cooperation over different functions within Healthcare Digital organization

• Do small IT and other tasks like configuration and coding system updates to Healthcare Digital solutions

• Help to maintain demo environment for Digital solutions

Qualifications/Requirements

• Suitable for example to Master’s or Bachelor’s student in IT

• Capable to work around the year in office hours (Exact working time will be agreed with the selected candidate, GE will be flexible what it comes to studies in case a student is selected)

• Willingness to learn and grow in the role

• Good communication skills and willingness to call customers to get additional information to cases.

• Willingness to actively take responsibilities of tasks in hand

• Fluency in Spanish language

• Fluency in Catalan language

• Fluency in English language

Desired Characteristics

• Prior customer facing experience

• General understanding B2B Digital/IT solutions

• Knowledge of SQL and programming is advance

• Knowledge of Server and client environments and their virtualization is advance

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-Hybrid

#LI-AV1

Additional Job Description

Additional Information

Compensation Grade

OTHSAL

Relocation Assistance Provided: No