Job Description Summary

Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Digital is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work – this drives our innovation! Even if you don’t meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.

As related customer equipment, faciliaties or infrastructure projects: responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Essential Responsibilities:

He/she will report to the regional Business Operations Director and will work in close cooperation with all GE Digital regional functions and be responsible for:

• Deliver operational results for the portfolio, with key business performance indicators

including Orders, Revenue, Billing, Margin, and Free Cash Flow

• Manage customer relationships at multiple levels of their organization while driving successful delivery

• Building strong relationship with Digital Grid Software customers and business stakeholders

• Maximize cross collaboration between Digital Grid Software and other GE teams

• Working closely with GE leadership to investigate, analyze, and resolve customer

issues in a timely manner

• Tracking performance in key areas such as EHS, customer satisfaction, productivity and talent development. Drive operational excellence and rigor on the fulfillment of metrics and quality delivery processes.

• Own OP Plan and Profit review input / output, and 4Quarters rolling forecast process

jointly with the Organization’s PMO, Sales, Commercial Operations, and other functions, as

appropriate

• Responsible for backlog, forecasting, pipeline and weekly tracker updates

for Digital Grid Software financials. Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gaps toward activity closure.

• Own and drive a cash target (including inventory) and resolve key past dues or

collection issues

• Drive improvement through the identification and implementation of corrective and

preventative actions

• Assist with short and long-term business planning

• Own Customer Playbooks and work with the local area sales team to develop

retention, growth, risk, and fulfillment strategies

• Work with all functional and Products teams to explore growth opportunities both

providing input on what the sub-region’s needs are as well as executing offerings.

• Writing and reviewing proposals including the preparation of scopes of work for the delivery of grid-based solutions.

• Demonstrate EHS leadership and ensure zero deviations from plan occur

Qualifications/Requirements

• Bachelor's degree from an accredited university or college with a Science,

Engineering, or Project/Business Management qualification. A Masters Degree in a related field is strongly recommended.

• Minimum of 10 to 15 years of business experience leading Operations or management of projects including the delivery of professional services

• Minimum of 5 years of management responsibilities leading direct reports

• Experienced with Renewable energy schemes (Green Hydrogen, PV & Solar systems)

• Demonstrated implementation/integration experience of software solution projects for the electrical grid such as energy management system (EMS), distributed management systems (DMS), and geographic information systems (GIS).

• Demonstrated experience in the improvement of operational efficiencies in Software and IT delivery programs.

• Customer success oriented, able to bridge each internal Milestones/delivery to a

customer success with the demonstration of added value

• Profit & Loss (P&L) leadership experience inclusive of short and long-term

business planning

• Monitor control & mitigate financial, technical, commercial risks & opportunities

• Demonstration of strong financial/operational discipline to drive the governance

and rhythm across a sub-region including the consolidation to regional and

support functions

• International operations experience in managing complex projects (including Turnkey

projects and large SW projects) along with the building of cross cultural and virtual

teams

• Strong people leadership with the ability able to manage a remote and multi-cultural team and while achieving optimal operational results

• Effective communication skills addressing different audiences and influencing

internal and external executive audiences contributing effectively to promote and

increase the attraction of Digital services

• Experience in developing and maintaining customer relationships. Customer

networking at an executive level to ease the business execution and able to detect,

create and bring opportunities to maturity to support the commercial effort to sustain growth.

• Contractual acumen

• Arabic speaking is preferable

Additional Information