Title: Customer Success Manager

Location: Fully remote

Company overview
Gain Life is where efficiency meets empathy in insurance. We streamline complex claims workflows into faster, clearer experiences for customers while freeing insurance professionals from repetitive tasks to deliver exceptional outcomes. Emerging from Harvard University's Innovation Lab and backed by MassMutual Ventures, General Catalyst, and insurance industry veterans, we're building the industry's most configurable and comprehensive solution for automating insurance workflows. We'd love to connect with curious and motivated individuals who want to help transform insurance while solving challenging problems in our open, remote-based environment.

What we’re looking for:
We are seeking someone who loves to work with others to help solve problems using software. You'd be joining a small-ish team (~25 people), that moves fast and has high expectations of one another, so we hope you like challenges and possess a track record of going above and beyond what's expected.

Key responsibilities:

• Relationship management: Build and maintain strong relationships with customers ranging from Fortune 100 to mid-market insurance carriers, third-party administrators, self-insured employers, and ancillary service providers. Establish strategic client success goals, and drive adoption by successfully navigating key decision makers and influencers within each customer.
• Problem solving: Work closely with customers to understand their evolving needs and find the right solutions with help from product and engineering colleagues, whether these solutions already exist within our platform or are potential solutions that align with our vision but aren't yet built. For context, our platform continues to evolve fast based on customer needs, so you'll consistently be listening to what customers say (and do) to identify opportunities to better serve them.
• Expansion & optimization: Proactively identify opportunities to expand customer value by understanding friction points across their organization. Conduct discovery calls with key stakeholders to uncover workflow inefficiencies, then partner with our Product Growth team to demonstrate how additional solutions or reconfigurations can solve their challenges. You'll be responsible for both uncovering the opportunity and helping customers see the value.
• Technical affinity: You should have a strong foundation with technology, whether through STEM education, prior work at a tech company, or demonstrated passion for understanding how software works. While we have technical experts who handle complex configurations, you need to be comfortable learning our platform deeply enough to have credible conversations about workflow automation, system integrations, and technical capabilities with customers.

Must-have Qualifications:

• Exceptional communication skills- e.g., manage expectations, be proactive, deliver tough news, navigate conflict, simplify complex concepts, etc.
• Technical foundation through one of: (1) STEM degree or equivalent coursework, (2) 2+ years working at a tech/SaaS company, or (3) demonstrated track record of mastering and explaining technical products
• Experience or interest in identifying and closing expansion opportunities within existing accounts through consultative selling (never pushing product, only solving problems with solutions that are applicable for each customer)• Natural curiosity and experience solving problems through the use of technology
• Managing projects and prioritizing tasks across multiple clients
• Self-starter, motivated, and organized

Nice-to-have Qualifications:

• Property & Casualty insurance-industry experience
• Experience conducting discovery/research with multiple stakeholders to identify pain points
• Ability to analyze data and uncover patterns that lead to customer insights

What We Offer:

• Opportunity to work with a collaborative and innovative team
• A culture that values creativity, curiosity, and professional growth
• Responsibility to manage and grow millions of dollars' worth of customer contracts

If you're a people person who likes solving problems with technology, we would love to hear from you!

To apply: Please email 'info at gainlife.com' with your resume and why you think you'd be a great fit; no submissions made directly through Wellfound, our website, or LinkedIn will be reviewed.

Thanks,

Sean (Co-founder)

p.s. Please no recruiters, no candidates not authorized to work in the U.S., and no contractors. Sorry, but these messages/submissions will not be replied to.