Opportunity is here


Customer Success Manager @ fast-growing, mission-driven, insurance technology startup

Gain Life

Gain Life

IT, Customer Service, Sales & Business Development
Boston, MA, USA · Remote
Posted on Tuesday, May 16, 2023


Gain Life was born out out of Harvard University's Innovation Lab. We build software to help people and organizations return to health, work, and productivity. We're backed by MassMutual, General Catalyst, Unusual Ventures, and insurance industry luminaries. We'd love to connect with smart individuals, with Property & Casualty insurance experience, who want to help others while solving challenging problems. Learn more at gainlife.com.

We’re looking to hire a full-time, remote-based, Customer Success Manager, who has Property & Casualty Insurance experience. You’ll own the relationship with our customers at insurance carriers, TPAs, self-insured employers, and ancillary service providers. You’ll collaborate on software implementation and improvement projects with customers, engineering, product, and other teammates as needed.

This is a fully-remote role. You must be willing to work or accommodate EST hours for overlap with the team. Salary will reflect the candidate’s experience. To apply, please email info at gainlife dot com and let us know why you believe you'd be a great fit for this opportunity, and be sure to include your resume. And please note that no submissions made directly through AngelList/Wellfound will be reviewed.

You’ll get to:

  • Manage relationships and product success with large (Fortune 1000) customers
  • Form actionable insights by planning, participating, and/or leading meetings and research with customers
  • Learn to balance constraints when proposing solutions
  • Intake technical issues and work directly with our engineering and product development teams to generate innovative solutions
  • Establish client success goals and drive adoption strategy
  • Develop and lead our onboarding, training, and management services
  • Work with sales to manage renewals and capitalize on new opportunities, such as growth and expansions
  • Coordinate operational performance review sessions with clients
  • Proactively develop and analyze business metrics to enhance the client experience, productivity, and overall success
  • Be a key player in our small but mighty team

We’re looking for:

  • Possess intangibles such as leadership ability, business acumen, judgment, adaptability, empathy, and humility
  • Eager to build and maintain strong relationships with clients and colleagues
  • P&C insurance-industry experience (a must-have)
  • Be customer obsessed- doing everything in your power to create products that solve their tensions
  • Strong attention to detail with a problem-solving attitude
  • High level of organization, creativity, and self-motivation
  • Exceptional communication skills- e.g., manage expectations, be proactive, deliver tough news, navigate conflict, simplify complex concepts etc.
  • Experience managing projects and prioritizing tasks across multiple clients, with an interest in managing software implementations
  • Ambitious to learn and contribute to a meaningful product
  • Natural technical curiosity to understand complex solutions
  • Ability to analyze data and uncover patterns that lead to customer insights
  • Familiarity -- or at least be comfortable -- with renewals and expansions of client contracts

Once again, to apply please email info at gainlife dot com with your resume and a short description of why you feel that you’d be perfect for this role. No submissions made directly through AngelList/Wellfound will be reviewed.


Sean (Co-founder)