Business Operations Lead
Folia Health
Intro to Folia
Measure what matters.
Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they're dealing with. People around the country and now the world, including our own team members and families, use Folia to track what they're experiencing - fatigue, symptom flares, pain - alongside what they're currently doing for treatment, and then use this information to understand the best way forward. Most Folia users also receive Data Dividends to share their data as part of our Research Programs, the business model that keeps Folia humming along.
Along the journey of building Folia, we've developed and validated a new type of health data - home-reported outcomes (or HROs). HROs allow people dealing with complex conditions to digitize their vast personal health knowledge, with simple responses to a personalized set of multiple-choice questions whenever they're experiencing a change in their health. HROs are actually now a valued part of the research methods that leading life sciences companies use to understand how their therapies are impacting people in the real world.
Folia (‘foglia’ is leaf in Italian) was named for the power of the individual contributions of people tracking their own health experiences. Each individual contributor is a leaf on the tree, performing important tasks to enable the whole (healthcare) tree to grow and become stronger - ultimately benefitting the leaf itself. (Yes we may have taken the metaphor too far...)
We are:
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Female-founded and led by parents and family caregivers
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Stubbornly focused on making healthcare make sense
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9 years in business
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Backed by top venture funds with a strong financial runway
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Made possible by our fast-growing user community with thousands of users in rare conditions
At Folia, we're hiring a Business Operations Lead to partner closely with our Co-Founder and CEO, Nell, to drive the day-to-day operating system across the company and help guide critical decision making through detailed analysis and close stakeholder management. We are looking for a candidate able to - and eager to - constantly shift between thoughtful (and often hardcore) data analysis, building trusting relationships with a phenomenal leadership team, strategic planning, scaling critical operating processes such as OKRs and company-wide communications, and simply rolling up their sleeves to get tactical things done.
Responsibilities
- Work alongside the Co-Founders manage the Folia-wide operating system (including its management cadence, metric reviews, decision-making frameworks, goal setting process, operating calendar, external stakeholder management, and communications)
- Drive annual and quarterly planning, as well as OKRs to ensure the right priorities are being delivered on time and at a high bar
- Lead operations in collaboration with one or more department heads (i.e., GTM), facilitating streamlined initiatives across lines of business, and driving long term operational excellence and automation
- Provide ad-hoc support on projects small to large; this could include market research, financial modeling, Sales Operations processes & tooling, internal operating initiatives, and more
Requirements
- 6+ years in high-output roles (consulting/PE, BizOps/Growth Ops/Product) with startup experience preferred
- Bachelor’s degree in Business, Finance or related field
- Strike a healthy balance between deeply understanding the granular data and details of a challenge while being able to zoom out and communicate the top-down executive-level story
- Able to embrace ambiguity, always taking the first pass at a challenge to provide structure and early momentum, while freely pivoting when the need arises
- Process-focused and detail-oriented with strong project management skills
- Excellent analytical and conceptual problem-solving skills
Compensation
The base salary range is $150,000-$180,000. If you're not based in the general Boston area and are willing to relocate, we will compensate you for reasonable expenses. The starting salary will be determined to be commensurate with experience. The full compensation package includes stock option grants and additional benefits, including Health, Dental, Vision, and 401k plan.