FIGUR8 is looking for a dedicated and proactive Provider Success Manager to join our team. In this role, you will serve as the primary point of contact for our provider partners, ensuring their success and satisfaction throughout the lifecycle of the partnership. If you are passionate about building strong relationships, providing excellent customer service, and improving program performance, we want to hear from you!

Why FIGUR8? At FIGUR8, we value collaboration, growth, and innovation. As a Provider Success Manager, you will have the opportunity to make a direct impact on the success of our provider partnerships, helping us deliver superior program performance and customer satisfaction. If you're ready to be part of a dynamic team and drive meaningful change, we encourage you to apply.

Key Responsibilities:

• Clinical & Technical Expertise: Develop expertise in FIGUR8 technology to optimize its deployment and utilization in clinical settings.
• Provider Relationship Management: Serve as the primary contact for multiple provider locations, including physical therapy, orthopedics, and occupational medicine.
• Onsite & Remote Support: Assist clinicians with musculoskeletal assessments using FIGUR8 technology, both remotely and in person.
• Training & Implementation: Build rapport with clinical staff and collaborate with the Training & Implementation team to ensure smooth adoption of FIGUR8 technology.
• Ongoing Provider Engagement: Establish regular communication with clinicians and leadership to review assessment data, analytics, and utilization trends.
• Administrative & Technical Support: Inform providers about product updates, new assessments, and enhancements to FIGUR8 technology. Manage web portal access, user setup, and credentials, and assist with administrative tasks.
• Inventory & Financial Coordination: Actively manage field inventory, forecasting, and support Finance with assessment reconciliation and payment tracking.
• Cross-functional collaboration: Work closely with Product, Engineering, Training, and Finance teams to enhance provider experience and support company initiatives.
• Travel: Willingness to travel up to %50 of the time
• Performance Monitoring: Track & analyze trends in individual provider locations & overall territory performance to ensure alignment with goals
• Strategic Planning: Develop data-driven strategies for assessment volume forecasting and territory growth to optimize market expansion.
• Account Management: Create and maintain detailed account plans with defined objectives to enhance provider satisfaction and maximize utilization.
• Adoption & Growth Optimization: Identify and address barriers to the adoption of FIGUR8 assessments, implementing proactive mitigation strategies.
• Market Expansion & Business Development: Support efforts to grow business within the territory by identifying and pursuing new payer and provider opportunities.
• Data Collection & Analysis: Gather feedback and performance data from providers and patients, ensuring proper documentation and communication to stakeholders.
• Issue Escalation & Resolution: Monitor provider concerns and operational challenges, escalating critical issues to internal teams for resolution.
• Utilization & Metrics Improvement: Continuously refine strategies to improve assessment utilization metrics and provider engagement for long-term success.

Qualifications:

• Education: MPT OR DPT; A Bachelor’s degree in a relevant healthcare field such as health science, exercise physiology, physical therapy, or athletic training.
• Experience: Requires 8+ years in account management and/or sales, specifically in a clinical or hospital setting.
• Musculoskeletal Health & Technology: Passion for musculoskeletal health and a strong interest in leveraging technology to enhance patient outcomes and the provider experience.
• Healthcare Industry Knowledge: Deep understanding of healthcare economics, the provider/payer ecosystem, and industry dynamics
• Technical Proficiency: Ability to quickly learn and adapt to new technology applications relevant to healthcare and patient management.
• Competitive & Goal-Oriented: Driven by incentives with a strong competitive nature and motivation to achieve success.
• Leadership & Teamwork: A team-oriented mindset with leadership qualities that support collaboration and mentorship.
• Resilience & Adaptability: Thrives in challenging environments, embraces discomfort, and holds themselves accountable for results.
• Communication Skills: Strong written and verbal communication abilities, including confidence in presenting to clinicians and senior leadership.
• Customer-centric & Coaching abilities: Obsessed with delivering exceptional customer experiences and has the ability to coach, teach, and provide direction in various settings

Benefits:

• Health, Dental, Vision
• 401k