We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Summary

As a Clinical Informaticist, you will serve as a clinical expert to ensure the safe delivery of eClinicalWorks healthcare technology products. You will help drive the strategy, roadmap, and execution for technology that powers client success and business growth. Your mission will be to play an integral part in the release of high-quality customer-focused products that set the bar for patient safety. This work will be achieved by working collaboratively with various teams (design, engineering, etc.) to build advanced healthcare technology products. eClinicalWorks moves fast, thinks big, and provides innovative product solutions to meet clients’ needs.

Job Responsibilities

• Provide functional support throughout the software development life cycle
• Collaborate with cross-functional teams to enhance products’ safety, quality, and usability
• Review and evaluate requirements for clinical products, modules, and workflows, for completeness and accuracy
• Work closely with R&D teams to engineer prompts for Clinical AI (Artificial Intelligence) products and functionalities
• Perform and document validations on the output generated by the Clinical AI products and functionalities
• Create and maintain documentation related to clinical risk processes, including Hazard Logs and safety case reports
• Collaborate with internal teams to address patient safety issues by recommending corrective and preventive actions
• Develop and maintain clinical content for various medical specialties within the EHR product suite
• Work with implementation and data migration teams to engage with customers and assist with onboarding/optimizing client workflows and product utilization
• Ensure compliance with regulatory standards
• Foster a culture of safety within the organization
• Periodic travel to the company headquarters is required
• Travel to customer sites, tradeshows, conferences, and events as needed (up to 20% of the time)
• Perform additional duties as assigned

What a Great Candidate Looks Like

• Strategic and Analytical: You can zoom out to define the long-term vision and zoom in to execute tactical details.
• Customer Obsessed: You deeply understand user needs through quantitative and qualitative insights.
• Innovative Mindset: You are able to visualize an EHR product of the future and embrace the use of AI capabilities to improve customer’s daily workflows and patient safety.
• Communicative: You are able to strongly communicate (written and verbal). You maintain details, clear, and accurate documentation. You are able to translate complexity into simple, actionable narratives when necessary to ensure universal topic understanding.
• Solution Driven: You possess strong critical thinking and problem-solving skills with a proactive approach to identifying and mitigating risks.
• Rigorous Decision-Maker: You make sound and timely decisions that are grounded in your clinical experience/knowledge/skills and customer insight.
• Data-Driven: You rely on real-time data, as needed, to guide priorities and decisions.
• Influential and Collaborative: You drive alignment across technical and clinical teams through clarity, trust, and accountability.
• Execution-Oriented: You take action quickly, are organized in your tasks/responsibilities, and remove blockers to deliver results to meet deadlines.
• Patient Safety Representative: You have a deep commitment to and strive to proactively produce products that focus on patient safety and customer needs.
• Standards Adherence: You follow implemented standards associated with applicable tasks.

Qualifications

• Applicable Pharmacology Degree
• Currently registered as a licensed PharmD
• Minimum of 5+ years of direct patient care experience in an outpatient and/or inpatient setting

Required Skills

• Served as a clinical lead, super user, or go-live support during a major EHR implementation or migration
• Led clinical decision support (CDS) build, testing, or validation projects
• Conducted patient safety investigations involving health IT systems
• Participated in or helped to evaluate clinical AI pilot projects
• Regular participation in EHR optimization, governance, or clinical content committees
• Consistent involvement in quality improvement or patient safety initiatives with a health IT component
• Served as a department or unit-level EHR resource over an extended period
• Testing, validating, or providing feedback on clinical software, AI tools, or CDS logic
• Familiarity with patient safety frameworks, root cause analysis, or clinical risk documentation
• Exposure to healthcare AI concepts (as an end user, pilot participant, or evaluator)
• Certification in Clinical Informatics (AMIA, ANCC, ABPM subspecialty, or similar)

Preferred skills

• Familiarity with interoperability standards (HL7, FHIR, V2, CDA)
• Healthcare regulatory knowledge (ONC, FDA guidance on clinical software, Joint Commission)
• Project management experience or certification
• Process improvement methodology experience (Lean, Six Sigma)
• Healthcare leadership or administrative experience

Compensation:

Salary Range - $125,000 - $150,000 USD

This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.