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Associate Patient Services Specialist - Leominster, MA - 2232316

Dovetail Health

Dovetail Health

Customer Service
Leominster, MA, USA
Posted on Friday, June 28, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We’re seeking an Associate Patient Services Specialist to join our team. The Associate Patient Services Specialist performs a full range of administrative support services for clinic/site including collection of co-payments, scheduling of patients for medical procedures, tests, associated ancillary services, and other related duties.

Primary Responsibilities:

  • Verifies and updates demographics and other patient information including necessary consent and other documents
  • Collects, and posts patient co-payments and other outstanding balances
  • Maintains collection records and makes daily cash deposits as assigned
  • Schedules patients accurately, according to department protocols and provider preference
  • Completes patient check-out, coordinates scheduling, and other services as directed
  • Manages and updates the Department Appointment Report
  • Provides education, estimate preparation, and other pre-appointment instruction as needed
  • Receives and addresses patient-care-related telephone calls
  • Provides routine information on procedures and standard policies, and refers matters to the appropriate person within the department/site
  • Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
  • Accurately and appropriately documents information in the electronic medical record system
  • Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed
  • Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination; able to educate patients on these concepts and set appropriate timeline expectations
  • Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
  • Processes department and provider mail and faxes in a timely and appropriate manner
  • Escorts patients to examination rooms and chaperone patients as required
  • Identifies when patient-related issues need urgent attention and escalates to nursing or provider and/or leadership as needed
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
  • Complies with established departmental policies, procedures, and objectives
  • Participates in learning opportunities provided through the learning management system
  • Participates in departmental meetings and huddles as directed by department leadership
  • Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Intermediate proficiency with computer systems and applications

Soft Skills:

  • Excellent communication, customer service, interpersonal and organizational skills
  • Willingness to learn and be an active member of a healthcare team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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