Opportunity is here


Network Engineer

Definitive Healthcare

Definitive Healthcare

Framingham, MA, USA
Posted on Friday, June 28, 2024

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.

As part of the IT Infrastructure team, the Network Engineer will be responsible for the installation, operation and support of LAN, WAN and Wireless network environments across a hybrid environment. This role will be involved in supporting projects requiring network design/architecture, as well as operational work supporting upgrades, deployments and incident management.

Role Responsibilities:

  • Design, configure, and maintain LAN and WAN networks across a hybrid environment (Colo, Cloud, Office locations)
  • Administer network security solutions - including Firewalls, IDS/IDP and VPN platforms
  • Monitor network availability & performance, proactively troubleshooting problems and addressing incidents or performance issues.
  • Develop network & systems architecture designs, schedules, and costs for upgrades and new initiatives
  • Develop and test improvements to network processes and procedures
  • Create, update and maintain detailed documentation of network design, configurations, and procedures
  • Collaborate with IT teams to integrate new software and hardware into the network.
  • On-call support rotation to provide 24/7 break/fix coverage will be required


  • Bachelor’s degree in computer science or a related field, or equivalent work experience
  • 5+ years’ experience as a Network Engineer (hands-on/technical)
  • Strong understanding of data center network provisioning, administration and core LAN/WAN network design
  • In-depth knowledge of routing and network security in a hybrid environment, including data center/colo, and public cloud
  • Experience designing networks for Global Corporate IT, including office design and support for global AV/Telecom networks
  • Palo Alto Firewall Administration/configuration (required)
  • Global Protect VPN Administration experience
  • Experience with Cisco and HP LAN switch administration (preferred)
  • Experience with Aruba Wireless Network administration (preferred)
  • Experience with Server (Windows/Linux) and Hypervisor Environments (VMWare)
  • Experience working with public cloud environments, such as AWS, Azure and GCP
  • Experience with Storage and backup technologies (replication, archiving, etc....)
  • Knowledge of ITIL and change management processes
  • Experience working in regulated/audited environments (preferred)
  • Industry Certifications from Palo Alto or Cisco (preferred)

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!

Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information

Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.