We’re currently looking for Senior Software Engineer who is excited about building internally-facing platforms and services that improve developer productivity, efficiency, and engineering excellence. You are a self-starter who can support/lead Operation activities as well as collaborate with other parts of the team, including product, QA, etc. to deliver solid products. You will help drive solutions in our day-to-day activities for our customers by bringing together multiple, distributed, cross-functional teams.

About You – experience, education, skills, and accomplishments

• Bachelor's degree in Computer Science, Technology, or Engineering, (strongly preferred), or equivalent work experience.
• At least 2 years of working experience in some of the technologies stated below:

Java8+, Springboot, XML & JSON processing, Relational databases: Postgres/Oracle, Microservices, Linux and Shell scripting, Amazon Web Services (AWS) / Google Cloud / Azure, Basic knowledge of AWS/Azure, Experience in Logging and Monitoring using tools, Experience in NoSQL database such as Cassandra etc

What will you be doing in this role?

• Your primary responsibility will be attending to and troubleshooting queries and service requests raised by internal and external customers in an effective and timely manner. Majority of the queries will be related to Identity and & Access management followed by other technical queries.
• Following the support process. This will include ticket management, documentation, SLA management and timely customer communication and collaborating with other parts of the technology team
• Producing timely metric of issues covered, patterns observed, steps taken to solve repetitive problems etc. All tools and utilities which will be found effective for better customer support, must be conceptualized, and developed by support team. Therefore, you need to have solid concepts of how to take a high-level concept to a tangible product.

• Working with architects/dev team to generate solid software/component-level designs supporting technical requirements and contribute to project plans if needed.
• Conduct code review of projects as presented by your manager, providing feedback.

About the Team

Our team’s mission is to enable Clarivate’s business lines to bring their ideas to market more quickly, with higher quality, to create better outcomes for our customers. Our team sits centrally within Clarivate and creates capabilities, frameworks, and best practices that power our customer-facing products.

Hours of Work

• Full time
• 45hrs/work
• Hybrid mode

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.