We are seeking a dynamic and experienced Director of Partnerships to lead our account management team at connectRN. The Director of Partnerships will play a pivotal role in nurturing relationships with our healthcare facility partners, driving customer satisfaction, and maximizing revenue opportunities within our existing client base. This role will work remotely from our headquarters office in Waltham, MA.

You will…

• Lead and mentor a team of account managers, providing guidance, coaching, and support to ensure the team achieves its goals.
• Cultivate and maintain strong relationships with key stakeholders at healthcare facilities, understanding their needs, challenges, and objectives.
• Onboard new clients, ensuring a smooth transition and integration of our services.
• Develop strategies to expand business with existing clients, identify upsell and cross-sell opportunities, and drive revenue growth.
• Ensure high levels of customer satisfaction by proactively addressing issues, resolving conflicts, and exceeding client expectations.
• Collaborate with cross-functional teams to develop and execute strategic account plans aligned with company objectives.
• Implement metrics and KPIs to measure the performance of the account management team and track progress towards goals.
• Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making and identify growth opportunities.

You have...

• 10+ years of experience in account management, sales or business development roles, preferably in healthcare, with 3+ years of experience managing a team.
• Proven track record of success in building and maintaining client relationships, driving revenue growth, and leading high-performing teams
• Experience leveraging Salesforce (Sales and Service Cloud) to manage client health and team productivity
• Strong leadership skills with the ability to inspire, motivate, and empower team members.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a data-driven approach to decision-making.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to change.
  

You'll get...

• 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
• Health Savings Account with contributions from connectRN of up to $2,000 annually
• Free gym and parking on-site
• Flexible time off policy
• 401k with match

connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.