Position Summary

Reasons you will want this position:

• You will unlock limitless opportunities for career growth and advancement as a top performer in our rapidly growing company.
• Our culture values and incentivizes innovative ideas, particularly those that yield superior outcomes.
• This is an integral role in Cedar Gate's ongoing success, as recognized by our executives and senior leadership.
• You'll enjoy the freedom of a suburban Burlington, Massachusetts, office with a remote hybrid work schedule and flexible hours.

Summary
As a Data Acquisition Coordinator at Cedar Gate Technologies, you will be an integral part of a dynamic team, demonstrating exceptional technical skills to provide essential information and ensure high availability and performance. The Data Acquisition Coordinator plays a vital role in supporting Account Managers and Implementation Managers and will interact directly with clients and vendors to ensure prompt and accurate completion of all file requirement tasks accurately and promptly. In this role, you will be responsible for understanding Cedar Gate product requirements, client data, and use cases, enabling you to effectively address incoming vendor inquiries.

Roles & Responsibilities

• Communicate and report file updates with the appropriate team members promptly.
• Coordinate with Implementation, Account, and Data teams to ensure vendor issues are communicated and resolved.
• Attend all required vendor meetings with Implementation and Account Managers as needed.
• Document all vendor calls and activities in the Cedar Gate ticketing system.
• Support the File Management team when required. This is assisting the team with missing file requests.
• Handle legal document process for all data vendors for NDA, BAA, and other legal documents.
• Coordinate with data vendors to meet client data requirements.
• Create and Maintain Vendor Tracking Records in Salesforce.
• Understand and meet the timeline for the data acquisition required for implementation and production release.
• Escalate and communicate any data acquisition issues impacting the implementation and release.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Assists manager with addressing day-to-day issues, including vendor outreach, vendor tracking, file, and ticket tracking.
• Address day-to-day issues related to the Vendor contracts and work with internal partners to resolve issues promptly.
• Strives to meet or exceed service and operational goals established for the team.
• Maintain a high level of courteous client service at all times.

Job Location:

Hybrid Remote in our office in Burlington, Massachusetts

Required Experience / Qualifications

• Three (3) years of professional experience providing Client Service Support
• Extremely detail-focused with a caring approach that meticulously prioritizes quality-first at all times.
• Ability to understand client requirements and troubleshoot potential issues
• Strong critical thinking and problem-solving abilities, especially in prioritizing client requests and managing time efficiently.
• Maintain confidentiality, trustworthiness, and respect for data privacy in accordance with HIPAA when handling Protected Health Information (PHI).
• Excellent organizational skills and practices
• Outstanding written and verbal communication skills
• Bachelor of Business Administration or equivalent
• Proficiency in Microsoft Office and Excel
• Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.

Preferences – Not Required

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.