Position Summary: The Remittance Tracking Operations Analyst is responsible for analyzing a queue of work related to revenue cycle success. You are responsible for the timely and accurate resolution of claims to resolve open accounts receivable (AR) and surface opportunities to improve outcomes.

You will work independently but within a team structure, engage in process refinement, and identify best practices. This includes research, and resolution of claims/records through thorough research, contacting payers through established channels (portal, phone etc.) and taking appropriate actions to minimize client work and drive timely resolution of AR. This work also includes working with various stakeholders, identifying trends, data analysis and process improvement/workflow enhancements to support the creation of a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Essential Functions (Duties and Responsibilities):

80% Resolve outstanding AR for clients – task-based work

Ensure accurate entry of information into athenaNet and trading partner applications
Build and maintain expert subject matter knowledge of assigned processes to be a resource for clients and internal stakeholders
Work with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work
Remove obstacles and work independently to ensure accurate completion of assigned work within specified turnaround times and adhere to established goals
Prioritize work effectively in a fast-paced environment
Demonstrate flexibility & adaptability when business directives change
Ensure attention to detail, accurate documentation and be accountable to equally high-quality standards
Embody athenahealth’s values and behaviors
Leverages all available resources to solve problems and ability to work independently while contributing to team and organizational success
Be accountable for individual performance

15% Trend identification, critical thinking and problem solving

Identify and surface workflow inconsistencies to drive better outcomes
Effectively communicate opportunities for innovation and process refinement
Evaluate alternative methodologies when applicable and implement appropriate solutions
Present information and concepts in a professional and organized manner
Leverage all available resources to solve problems, including approved data assets for trending
Identify error trends/opportunities and escalate where appropriate
Navigate the organization with professionalism and demonstrate positive regard

5% Training & Professional Development

Participate and actively engage in training opportunities, team meetings and sponsored events (town halls, company meetings, open office hours, one on ones etc.)
Share information with relevant stakeholders/teammates when appropriate and contribute to the team's success
Accept, deliver, and implement both positive and constructive feedback

Education & Experience Required:

Claim revenue cycle experience preferred
Effective communication and business writing skills
Microsoft Office Suite, basic computer skills including proficient typing and navigation

Knowledge & Skills:

Ability to manage numerous detail-oriented and time-sensitive tasks and ensure the accurate completion of the same
Demonstrated ability to influence others to achieve desired results
Effective oral and written communication and interpersonal relationship skills
Self-driven planning and organizational abilities
Time management skills and ability to prioritize work based on criticality
Critical thinking and problem-solving skills
Works independently as well as part of an extended, cross-functional team
Experience working with cross-functional groups and teams to achieve common goals
Flexibility and adaptability in approach to challenges to achieve desired outcomes
Displays initiative, tenacity, and flexibility in a fast-paced team environment
Attention to detail

Expected Compensation

$30,000 - $52,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.