We're looking for a Senior Manager to lead our Patient Experience subdivision Product Operations team. This is a high-impact leadership position that requires equal parts strategic influence, operational rigor, and people development. You'll work directly with Patient Experience subdivision leaders to shape portfolio decisions, optimize feature delivery across the entire SDLC, and ensure your team has the capability and capacity to drive outcomes. Success means influencing how the subdivision builds and ships products, not just supporting the process. You'll need to hold your own in rooms with senior product leaders, make data-informed recommendations that change direction, and build a team that can scale with the business.

About the Team:

This team is part of athenahealth's industry-recognized Product Operations function - featured by Gartner and in Melissa Perri's Product Operations: How Successful Companies Build Better Product at Scale - that supports over 260 scrum teams delivering features to more than 10,000 customers. You'll partner directly with Patient Experience subdivision leadership to influence portfolio outcomes and drive feature delivery that advances athenahealth's vision of a thriving healthcare ecosystem.

Essential Job Responsibilities:

Strategic Portfolio Influence

Partner with Patient Experience subdivision VPs and zone leaders to shape portfolio decisions, optimize feature prioritization, and drive delivery outcomes across the subdivision's roadmap
Conduct monthly portfolio reviews with subdivision leadership, surfacing feature risks, tradeoffs, and data-backed insights that inform strategic direction
Communicate roadmap value and feature capabilities clearly to internal and external stakeholders, connecting subdivision priorities to customer outcomes at both feature and portfolio levels
Identify and drive SDLC process improvements that accelerate velocity and reduce friction across the product development lifecycle
Collaborate with Release Readiness teams (Tech Writing, Customer Marketing, Release Management, etc.) to ensure seamless feature delivery and customer enablement

Team Leadership & Development

Build and lead a high-performing Product Operations team that delivers consultative, analytics-driven insights to product owners and zone leads
Conduct regular 1:1 coaching focused on growth, performance, and succession planning for high-potential team members
Partner with peer Senior Managers across Product Operations to maintain strategy alignment and ensure 100% coverage of all zones and top features
Lead team through change management initiatives with clarity and support

Operational Excellence & Systems Thinking

Identify patterns and optimization opportunities across 280+ scrum teams to drive consistent, scalable delivery practices
Use data and AI productivity tools to surface insights, predict rollout friction, and recommend enablement pathways that reduce customer impact
Champion R&D Operating Cadence and Release Milestones across the organization, promoting best practices that drive accelerated outcomes
Support alpha/beta testing strategy and execution, ensuring features are validated against success criteria before release
Measure post-GA feature performance and provide feedback loops to product owners on outcomes

Additional Job Responsibilities:

In your first year, you will have:

Established credibility and trust with Patient Experience subdivision leadership as a strategic partner who influences portfolio decisions
Built a team culture of high performance, continuous improvement, and customer-first thinking
Driven measurable improvements in feature delivery velocity, quality, or customer outcomes across the subdivision portfolio
Identified and implemented process optimizations that reduce friction and increase efficiency across the SDLC
Developed at least one direct report into a higher level of capability or responsibility
Demonstrated predictive planning capabilities that help the subdivision make better resource and prioritization decisions

Expected Education & Experience:

10-15 years of professional experience in product management, product operations, program management, or related R&D roles
Proven track record as a people leader who drives outcomes through others and develops high-potential talent
Deep expertise in Agile methodologies and software development lifecycle best practices
Demonstrated ability to influence senior stakeholders and shape strategic decisions in complex organizations
Strong systems thinking - ability to identify patterns, bottlenecks, and optimization opportunities across large-scale operations
Data fluency and comfort with AI productivity tools to surface insights and drive decision-making
Excellent communication skills with ability to articulate complex technical and strategic concepts to diverse audiences
Bachelor's degree required; Master's or MBA preferred

Location & Travel

This is a U.S.-based position requiring a strong onsite presence to collaborate with your team and key R&D stakeholders. Travel up to 15% may be required based on project work and team composition.

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Expected Compensation

$126,000 - $214,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.