In this role, you will help lead the UX portion of our product development process for multidisciplinary agile R&D teams consisting of product managers, developers, data analytics specialists, and service operations agents — not to mention our customers — to define, design and test workflows that empower medical practice staff to efficiently and effectively manage the business of patient care while keeping the needs of the patient front and center.

This is a hybrid role based in our Boston office.

We’re working to simplify and modernize a complex set of front office workflows at healthcare practices into a more cohesive, intuitive, and empowering experience that helps staff work more confidently. In this role, you will lead the end-to-end user experience for front office workflows, shaping solutions that support patient access, scheduling, registration, check-in, and other critical administrative touchpoints. Your work will help front office staff do their jobs more efficiently and confidently, enable practices to run more smoothly, and ensure patients can access care with less friction and delay.

As a successful candidate, you will be a champion for our users and will embrace the challenge of solving complex problems that present the greatest opportunities to ease the burden on healthcare workers by removing obstacles and creating better paths. You will develop and advocate a clear point of view about UX decisions and tradeoffs, working across multiple teams to influence direction and drive alignment. You will function well both independently – making well-informed design decisions on your own – and in collaboration with cross-functional partners in product, engineering, and other disciplines.

You have an eye for design, and the ability to spot small details that others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision. You bring curiosity, empathy, and a sense of humor to everything you do. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

Responsibilities may include, but are not limited to:

Design Strategy & Planning
Build deep understanding of user workflows and domain needs through research and analysis
Own the information architecture and end-to-end experience for a major product area
Co-own business outcomes with Product and Engineering partners
Set UX strategy and long-term vision for major initiatives, with clear paths to delivery
Define high-level workflows and experience frameworks to guide Agile teams
Influence product roadmaps by aligning design vision with business and technical priorities
Ground design decisions in user research, data, and success metrics
Facilitate cross-functional teams in building deep empathy for users and understanding real-world needs

Leadership & Influence

Elevate UX as a strategic discipline within product teams
Support and empower teams to deliver cohesive, high-quality experiences
Define and promote best practices for product owners, engineers, and more junior design collaborators
Influence outcomes and decision-making without direct authority through strong communication

Design Execution

Frame complex, user-centered problems and facilitate alignment
Create sketches, wireframes, and prototypes to communicate and validate ideas
Partner with Product and Engineering to ensure delivered solutions meet design intent and quality standards

Qualifications

Bachelor’s or Master’s degree in design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related discipline
Minimum of 8 years of professional UX design experience, including ownership of complex, enterprise-scale problem spaces
Demonstrated experience owning information architecture and end-to-end experiences for large functional areas or platforms
Extensive experience planning, facilitating, synthesizing, and acting on user research
Deep knowledge of UX practices within Agile software development, including ideation, design techniques, and evaluative testing
Expertise applying Design Thinking tools and methods to drive strategic clarity and innovation
Excellent verbal and written communication skills, with the ability to clearly articulate design rationale to diverse audiences
Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.
Thrives in a highly collaborative, cross functional environment

Expected Compensation

$153,000 - $259,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.