The BSA Senior Associate role is a crucial contributor in delivering and supporting business initiatives. They collaborate closely with athenahealth business process owners, athenaIT Product and Project Managers, other Business Systems Analysts, and Development team members. As a member of the athenaIT team, their primary focus is on processes and technologies that support our business partners. They actively participate in the support and expansion of our technologies, continuous improvement, and growth, stability, and security of our systems.

The successful candidate for this role will possess a wealth of experience, high energy, and keen attention to detail. They will be a highly analytical business analyst with a proven track record of transforming business requirements into system and process -solutions that drive our business forward and provide value to all employees of athenahealth. The following attributes are key indicators of a successful candidate for this position:

Responsibilities

Partner with Key Stakeholders: Collaborate with stakeholders and product managers to analyze, understand, and enhance employee productivity and end-user effectiveness, with a strong focus on improving the overall customer experience.
Requirements Gathering: Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues.
Business Process Modeling: Create business process models using best practice techniques, including current and future state solution design documents based on the requirements gathered. Regularly evaluate and identify areas for improvement or automation.
Business acumen - Demonstrate strong business acumen and possess in-depth knowledge of the “Function” domain.
Documentation: Create and maintain detailed documentation, including business requirements documents, functional specs, user manuals, and JIRA stories.
System Enhancements: Define and implement system enhancements that align with business goals, advising on best practices and recommending process improvements to ensure scalability and efficiency.
Solution Design: Work with technical teams to design solutions that meet business needs, including system specifications and workflows.
Testing Plans: Develop test cases and conduct unit and integration testing to ensure that systems meet specified requirements and function correctly
Training Materials: Develop, deliver, and present end-user training materials to Salesforce users throughout the organization.
Issue Resolution: Research production system issues, resolve user problems, and escalate issues when necessary.
Backlog Management: Help manage the backlog of production issues and enhancement requests. Work with the product manager to ensure that proper prioritization of these enhancements is determined.
Application Configuration: Perform application configuration activities primarily in Salesforce and other supporting Force.com applications.
Stakeholder Communication: Act as a liaison between business stakeholders and IT, facilitating communications and ensuring alignment on project goals.
Continuous Improvement – Stay updated on industry trends and best practices, recommending improvements to enhance business efficiency.

Typical Qualifications

Business Analysis Experience: 6-10 years of work experience as a business analyst, or related role.
Hands-On Experience: Practical experience with Oracle Fusion Financials, Oracle Fusion OCI, Oracle Reporting and Integration
System Administration Skills: Proficiency in Oracle Fusion system administration, including user management, configuration, and maintenance of Salesforce environments, as well as prior experience working with related systems.
Familiarity with Tools: Knowledge of tools such as JIRA, Confluence, Oracle Fusion, Java, BitBucket, and Git. Experience in creating and executing unit, integration, and user acceptance test plans is preferred.
Communication Skills: Strong written, verbal, and presentation skills, with the ability to collaborate effectively with team members and business stakeholders at all levels of the organization.
Problem-Solving Skills: Excellent problem-solving, analytical, and investigative skills.
Project Management Experience: Experience working in a mix of agile and waterfall project management methodologies is preferred.
Business Operations Experience (Optional): Familiarity with business operations processes and practices is a plus.
Prior Healthcare Experience (Optional): Experience in the healthcare industry is also considered beneficial.

Expected Compensation

$90,000 - $152,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.