Role Summary: Join the athenahealth askHR team as an HR Associate. askHR serves as the primary point of contact for HR Service Delivery at athenahealth. Reporting to the askHR Senior Manager, you will be part of a dynamic team that is responsible for providing front line customer service to over 7,000 employees Globally at the forefront of healthcare technology.

Team Summary: Our global team of askHR associates is dedicated to assisting employees and delivering exceptional HR services. We collaborate with our centers of excellence and partner organizations to support employees throughout the entire employment lifecycle, from Recruiting and Onboarding to Compensation and Benefits, Talent Development, and Payroll.

Essential Job Responsibilities:

Process HR transactions within Workday, including onboarding, offboarding, job changes, and data updates.
Support Workday troubleshooting, reporting, and process optimization in collaboration with HR Centers of Excellence.
Serve as an SME (Subject Matter Expert) for Workday functionality within the HR Shared Services team.
Respond to HR inquiries, ensuring timely and accurate resolution of employee requests.
Manage HR documentation, including offer letters, employment verifications, and employee records requests.
Partner with Payroll, Compensation, and HR Business Partners to ensure seamless employee lifecycle processes.
Maintain HR data integrity and generate reports to support leadership decision-making.

Additional Job Responsibilities:

Identify opportunities to enhance team efficiency and improve HR delivery.
Assist with HR compliance audits, ensuring adherence to labor laws and company policies.
Contribute to HR projects, including process automation and policy standardization.
Work closely with the Product & Platform team to improve employee experience and support enabling the use of new technology across HR.

Expected Education & Experience:

Bachelor's degree preferred or equivalent experience.
3-5 years of professional experience, preferably in HR.
Strong experience with Workday HRIS, including data entry, troubleshooting, and reporting.
Excellent attention to detail, problem-solving skills, and ability to handle sensitive employee data.
Strong communication and stakeholder management skills.
Proficiency in Microsoft Office, including strong Excel and PowerPoint skills preferred.
Knowledge of automation and AI tools and experience utilizing artificial intelligence to improve and automate processes in a business environment.
HR certification preferred (PHR, SHRM-CP).

Expected Compensation

$56,000 - $96,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.