The Configuration Success Associate plays an essential role in onboarding delivery by supporting key configuration, testing, and go-live activities across multiple workstreams. Associates serve as named delivery partners on onboarding projects, executing end-to-end configuration tasks and partnering with Onboarding Success Managers (OSMs) to achieve project scope, quality, and timeline goals.

This role blends hands-on project execution with structured learning and mentorship, providing broad exposure to athenahealth’s implementation practices while developing foundational technical, analytical, and client engagement skills. Associates centralize foundational build and assume ownership of dedicated workstreams and milestones to support smooth onboarding and adoption. They make meaningful contributions to projects while building the skills and experience needed for future growth and progression toward the OSM role.

Associates participate in go-live events, contributing to issue triage, documentation, and resolution tracking. They also contribute to continuous improvement and knowledge management efforts, dedicating time to process updates, automation pilots, and enablement collateral refreshes.

Through rotational experience, formal badging, and close mentorship with Senior Associates and Workstream Leads, Associates build the expertise and confidence needed for progression to Senior Associate roles and beyond.

Essential Functions (Duties and Responsibilities)

Project Delivery & Configuration Ownership (60%)

Serve as a named delivery partner on Onboarding projects—owning end-to-end configuration and delivery for assigned longitudinal workstreams (e.g., Foundational Build, Patient Engagement, Clinicals, IT Infrastructure, etc.) with full accountability for scope, quality, and timeline adherence.
Partner directly with Onboarding Success Managers (OSMs) to plan, track, and deliver project milestones aligned to client readiness and project goals.
Provide triage and issue remediation support during go-live events; assist with escalation and resolution tracking.
Complete small-scope, ad hoc build, troubleshooting, and QA requests with high accuracy and attention to detail.
Support on-site or virtual go-live coverage, triaging issues and assisting end-user adoption activities.
Participate in on-site client engagements and training immersions, with an average of up to 25% travel expected to support career development and operational readiness.

Process Improvement & Knowledge Management (20%)

Execute continuous improvement initiatives, including process updates, automation pilots, collateral refreshes, and knowledge-sharing sessions.
Maintain accurate documentation of configuration activities and updates in designated systems (e.g., Salesforce, Smartsheet) and contribute observations, lessons learned, and best practices to internal knowledge management collateral.

Professional Development (20%)

Participate in mentorship with Senior Associates and Workstream Leads; complete required badges and micro-credentials aligned to onboarding workstreams.
Engage in continuing education and badging programs to strengthen expertise and support career growth, developing subject matter expertise and serve as a peer resource across projects.
Demonstrate accountability through timely completion of deliverables, collaboration with Onboarding Service Managers (OSMs), and proactive feedback integration.

Education & Experience Requirements:

Bachelor’s degree required.
1–2 years of relevant client services or professional experience in a healthcare environment.
Basic understanding of healthcare operations, technical adoption, or customer service.
Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and willingness to learn additional tools.

Preferred Qualifications & Competencies

Experience within healthcare and/or consulting industries.
Familiarity with athenahealth products and services.
Team Collaboration: Proven ability to work effectively with cross-functional teams to achieve shared objectives.
Project Management: Capacity to manage and deliver tasks within established timelines and under pressure.
Analytical Thinking: Ability to identify issues, evaluate options, and contribute to process improvements.
Knowledge Management: Interest in process documentation, standardization and iteration, and sharing best practices.

Behavioral Competencies:

Customer Focus: Dedicated to supporting client needs and learning effective adoption techniques.
Communication Skills: Strong verbal and written communication; comfortable engaging with clients under guidance.
Organizational Skills: Highly detail-oriented, able to manage competing priorities, and consistently meet deadlines.
Adaptability: Learns quickly, adjusts to changing client needs, and applies feedback constructively.
Collaboration: Works effectively within a team, supports peers and contributes to a culture of shared success by fostering an environment rooted in teaching, learning and teamwork.
Accountability: Takes ownership of assigned tasks, follows through on commitments, and maintains high quality standards.

Expected Compensation

$63,000 - $107,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.