athenahealth is building the future of healthcare technology—and we’re looking for a Product Operations Manager to help us get there. In this individual contributor role, you’ll drive strategy, execution, and operational excellence across a portfolio of high-impact features that power our Data & Ecosystem Platform.

Based in Boston, MA or Belfast, ME, you’ll join the Product Operations team, which delivers analytics-based, consultative guidance rooted in best practices across the software development lifecycle. As part of athenahealth’s mission to build a connected, scalable, and future-ready healthcare platform, you’ll support a portfolio of features that enable frictionless integration across providers, payers, labs, and public health systems; drive open ecosystem innovation through APIs and partner solutions; and leverage data-driven insights to improve clinical and operational outcomes in value-based care.

This role is ideal for someone who thrives in cross-functional collaboration, embraces agile ways of working, and brings an AI-first mindset to drive operational excellence and smarter decision-making in a digital-first environment. We are looking for a mission-driven, innovative, and outcomes-oriented leader to help advance athenahealth’s Product organization and contribute to improving the healthcare industry.

You bring a passion for improving healthcare and a self-starter mindset that drives meaningful outcomes. With strong stakeholder management skills, you influence across teams and levels, navigate complex environments with empathy, and collaborate effectively with diverse cross-functional partners. You understand the software development process and balance strategic thinking with pragmatic problem-solving. Comfortable in a fast-paced setting, you prioritize and manage multiple complex projects while exercising sound judgment on when to act independently or escalate. You also embody a growth mindset and resourcefulness, continuously seeking opportunities for development and leveraging available tools to drive success.

What You'll Own

As a Product Operations Manager for the Data & Ecosystem Platform team, you’ll primarily support features across multiple scrum teams and zones, with occasional collaboration across subdivisions. You’ll play a key role in major change management initiatives, driving product management and release best practices across R&D and release readiness stakeholders. Your work will be embedded in team and R&D operating cadences, including teach-and-learns, workstreams, and release readiness activities.

You’ll own zone-level portfolio strategy and execution across three to four zones, ensuring strong roadmap outcomes and proactive optimization from Boulder to Done. This includes conducting monthly portfolio reviews with zone leaders, aligning strategic priorities with internal and external customer roadmaps, and clearly articulating value at both the feature and aggregate levels.

What You Bring

Bachelor's Degree required
7-10 years overall professional experience, with 3-5 years in product operations, product management, or related fields
Strong knowledge of product management and/or applicable healthcare domains (revenue cycle, EHR, population health, patient engagement)
Understanding and experience with interoperability, integrations, value-based care, and leveraging payer connections preferred
Solid understanding of Agile methodologies and SDLC best practices
Highly self-driven, with the ability to teach and learn at a fast pace
Skilled in cross-functional collaboration and stakeholder management across multiple zones
Uses data and metrics to inform prioritization and process improvements
Communicates effectively across teams and with cross-functional partners (e.g., release readiness, product analytics, UX)
Contributes to customer-centric planning and execution
Experience with client communications in a B2B setting preferred

Travel & Onsite Expectations

Travel: 5–10% of time
In-Office: >48 days of in-person collaboration per year

Expected Compensation

$121,000 - $205,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.