We are looking for a Senior Product Manager to join our team within the athenaCollector (athenahealth’s Revenue cycle management product) division. Your job will involve ownership of a product area within the Collector portfolio. This includes understanding the market and customer and driving the design, creation, and delivery of the product.

The Team:

The Practice Management Zone supports key workflows in the revenue cycle aimed at helping clients manage their practices to financial and operational excellence. We are a passionate team of product, engineering, UX, and analytics professionals driven to maximize revenue cycle effectiveness for our clients.

The Opportunity:

We are looking for a Senior Product Manager to help guide product discovery, development, and delivery for our Contract Management capabilities, working to empower our clients to maximize their reimbursement through visibility into and insights about their payer contracts. You will work closely with user experience and market-facing teams to understand the goals and requirements of customers, both for end users and for leadership/decision-maker roles. You will collaborate across athenahealth’s product subdivisions to prioritize the product roadmap for your team, and ensure delivery of high-quality, high-impact features to align with the needs of clients. You will work closely with our engineering and UX leaders as we build and deliver on our vision to provide actionable insights to our customers.

This position is at our Boston, MA office.

But enough about us; let’s talk about you. You are passionate about problem-solving and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You push and strive toward the best long-term solution while executing against that plan day-to-day. You can make tough trade-off decisions between scope and schedule, while maintaining true focus on outcomes.

The Senior Product Manager is responsible for the product area within their overarching Product’s portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

Job Responsibilities

Partner with Product Management leaders to drive portfolio and product strategy

Drive vision for your product area; develop and curate roadmaps

Understand the market opportunity via user needs, market forces, and applicable business models; with regards to what would best serve our clients today as well as in the future

Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints

Serve as Product Owner for scrum teams covering assigned product area

Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements

Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog

Drive alignment across various functions (UX/Engineering/Product Analytics) via effective collaboration

Engage with Sales, CSMs, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers

Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know

Typical Qualifications

Bachelor’s Degree or equivalent combination of education, training, and experience is required

Understanding of healthcare revenue cycle / health IT environment preferred

Understanding of provider enrollment with payers and payer requirements valued

7+ years overall professional experience, inclusive of 4-6+ years of product management experience

Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities

Understanding of product management best practices, including agile development

Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities

Excellent verbal and written communication skills; ability to explain your positioning to key stakeholders around the company in an effective way

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.